Twig & Willow, Long Beach CA

I hadn't really seen my mother in over a year and it was my birthday.   She came to visit me and brought me a gift from Twig & Willow.   She felt comfortable going into a store to purchase a gift for me, which was a huge deal after everything we have all been through this past 1+ year.
She bought me a dress and a sweater.   As gifts tend to go, they were not the right fit for me so I went into the store to exchange.   Exchange the gift my mother purchased for me - not a return.

The salesperson, Emily, told me that I could not exchange the dress and sweater for the appropriate size because it had been over 10 days since the purchase was made.   I found this incredibly odd and unreasonable.   I asked her to check with her manager because again, this was a gift and I was just looking for the right size not a return for money back from the store.   She called Marisa and I heard her tell Marisa as she went to the back of the store that I was trying to make a return, which was not the case.

She returned and stated that I could exchange the dress but not the sweater since the sweater was a sale item.

I asked her if she could help me find a similar dress in my size (they did not have the size in the style of dress that my mom purchased for me).   She said she'd look.   She never did.

I ended up settling on a shirt, paying an extra $11+ and will now have to pay to have the sweater altered.

If you want to purchase a gift for someone you love, go elsewhere or your money will be wasted.   There are better options out there.

In response to the owner's response:

I know exactly what it's like being a small business owner. I have been one for many, many years (one of my small businesses is in the hospitality industry).

Also, thank you for calling me but telling me more than once that an employee quit because of me is incredibly unprofessional, manipulative and unrealistic. It's your business and you can have the policies you choose to have and as a consumer, I can choose whether to shop at your store or elsewhere.

Great response though - customer service seems to be quality at Twig & Willow. I still stand by my experience.

Beautiful and so much to choose from. The customer service is stellar.

Twig & Willow is such a cute, unique local shop!

I like to get gifts here as they are always so trendy so it makes it easy peasy. It is a bit pricey so as much as I would love to buy more here, I simply can't afford to.

They have items varying from jewelry, to clothes, purses, shoes, cards and lots of little trinkets (which are my fave). They do not allow you to return items, only store credit so beware of that when purchasing.

Other than that, I absolutely adore Twig & Willow, I have bought countless gems here and will continue to in the future!

Happy shopping:)