Two Bunch Palms, Desert Hot Springs CA

Love the grounds here but don’t expect good customer service when you go there. They are under staffed and the cook walked out the night I stayed there. The spa treatments are nice but overpriced.

Our stay has been better than expected the property is absolutely beautiful and we thought there were only a handful of tubs to soak in and there are a real lot. The food was better than expected the grounds were absolutely beautiful and we can't wait to come back. We have been to a lot of beautiful spas and resorts and this definitely tops it

This is everything I have ever searched for in a resort. The rooms are incredible and comfortable. The grounds are beautiful. The hot tubs are amazing and you can access them 24/7. You basically live in the robes they provide and thrive. I absolutely will be back here. Favorite hotel/experience I’ve ever had.

Beautiful and tranquil sanctuary, basically it is like checking into spa. Dress code is bathrobe and slippers.
Amazing quite grotto surrounded by palms, great massages and facial services. Food is clean and lots of veggie options.
Only one thing annoyed me. Why is there only a complimentary coffee, hot water and No tea?
Otherwise, cant wait to come back

Cannot wait to go back! My girlfriends and I did a staycation for my birthday and came home relaxed and recharged. The food is literally amazing. The classes are next level amazing. The service is amazing. The mineral pools are open 24/7 and simply magical. Such a great experience and loved every minute!

An absolutely beautiful and special place. The staff is very welcoming, the service is fantastic, and the overall feeling of this place is calm and relaxing. I’m very happy we came here and will definitely stay again.

If I could rate Two Bunch Palms zero stars I would. I inquired for my group for a day pass with the spa via text communication which proved to be insufficient to clearly express their booking requirements. We were told to fill out the credit authorization form which we all did. The customer service rep did not tell us that we would have to then text back to book spa services. The next day, after paying for an uber ride to the property, the guard did not have my parties reservations. The guard then called the spa manager and was told that the spa was booked to capacity and we were not let in.

They literally turned us away at the gate. We called the spa to speak with someone and no one answered. We had to stand at the gate and ask the guard to call the spa again so that we can speak to someone. They tell him that we have to call. In the meantime, another security guard shows up at the gate, not sure if they sent him or if it happened to be a coincidence.

After finally getting someone on the phone, they were not apologetic about the experience and I had to beg for proof of cancellation even thought my card is still showing a hold for service that we did not receive.

The whole experience was truly humiliating and infuriating. No efforts were made to try to accommodate us, but just shunned at the gate. They would not even let us come onto the property to wait for another uber. We had to stand on the side of the road at the entrance while the security stared at us from the front gate.

I WILL NEVER EVER TRY TO VISIT THIS FACILITY AGAIN. The worst customer service and experience ever!

This is my second time here and I'm more in love of this beautiful place the second time.
Had a wonderful 2 nights in this Oasis. So peaceful and incredible spa.
I will definitely be coming back again.

We came here for a birthday in August and had a fabulous time! The manager, Jose, was incredibly friendly, accommodating, and genuinely kind! He made our experience very special and we look forward to seeing him whenever we return! Definitely 5 stars for Jose! The only complaint I had was being overcharged for the nuts that were in our room (the menu said they were $14, but they put $18 on the bill). This was not the biggest deal but still was disappointing when the menu says one thing but you are charged more for no reason. The restaurant is also very overpriced so that was a lesson learned. Overall, we had a very nice and relaxing weekend celebrating my girlfriend's birthday! Thank you again, Jose!:)

Beautiful location in a desert oasis. Wonderful mineral water soaking pools and teak tubs. Friendly staff, healthy food and drinks and absolutely amazing spa services. Book early because they are very busy during Oct - Apr.

Honestly the best non oceanfront hotel experience. More than just a place to stay the entire trip sets a tone and a vibe that is deeply rewarding and peaceful. Would give it 6 stars if so could.

Great place for a relaxing time. The drinks were espectacular, and the service was superb. You can book a message as well with plenty of options to choose from. You do not have to stay at the hotel to be able to book a massage. They offer transportation from the parking area to the pool/massage/bar and restaurant and back. Great atmosphere and excellent staff. Definitely recommend!

Overall, the pictures on the website do not do it justice. The place is incredible. Every staff we came into contact with either remembered us enough to continue a conversation from prior or remembered us by name. It is something that is not seen as frequently in hospitality these days.
The pools on site are immaculately cared for daily - we noticed that when walking around. The activities they have booked even during the off season were surprisingly fun and enjoyable. They have a pond on property with ducks and turtles. They had some charis sitting next to it so you can just relax and watch the wildlife or read.
Speaking of wildlife, the grounds are obviously cared for but wildlife is abundant and free to roam. A short list of what we saw was roadrunners (you will see these), lizards, rabbits, and owls.
Starting off, every item we had at the restaurant was delicious. I was hesitant that I did not recognize some of the ingredients but in my opinion, trust them. The chef has a gift and true passion. He was humble enough to come out and talk to guests while we were there. The bar that serves non alcoholic drinks was delicious. Every drink was so unique.
Twine, their coffee house, was so quaint and pleasant. The little grab and go things such as the overnight oats were amazing.
The treatments were incredible. I received massages from Brenda and Coreye - wow. Worth every dollar. Oh, they come with a free drink from the bar too!
Luis in engineering came by promptly and fixed an issue with our shower, he was polite and quick. The shower worked perfectly after. Aside from that, the room had no issues during our stay.
Chryse and her team (Penne, Sydney, Jose, and others who I have forgotten their names) were spectacular and as helpful as they could be without driving us around town themselves.
After traveling and spending as much time with hotels and hospitality that I have, this resort has established an incredible team and location.
Staying at Two Bunch Palms for a few days is an worthwhile experience and nothing short of refreshing for the body and mind.

We went there for our anniversary. We had an amazing and relaxing time. Can't wait to return. It is a very Zen environment. The staff is amazing. Thank you

Gorgeous resort! I stayed 5 nights and cannot say enough good things about it. The food, spa services, pools and mineral spas, and classes were all too notch. Customer service was excellent as well, which can be hard to find these days. This place is the epitome of relaxation and wellness. I highly recommend a visit!

I so wanted this establishment to be amazing.
I want to start with the fact that you’ll never be able to actually speak to anyone on the phone. It’s all through texting, so no warm customer service regarding that.
Check in is very sterile, online only.
The grounds were fine, it was extremely windy, And I know a storm had just gone through the area, so no big judgement there. The restaurant was okay, I ordered the jicama tacos, not the best choice, the mushrooms were so rubbery that you could barely chew them.
I had asked when I checked in if there was a coffee maker in the room, the front desk person (who wasn’t THE most friendly, not unfriendly, just no personality) said that they’re no longer doing that. That’s a huge disappointment, especially at the prices of the rooms- there should be Nespresso machines in the rooms. The only option for coffee in the morning is walking to the small little coffee/wine shop across from the restaurant…some people like to drink coffee in their room before they go out.
My room was nice, however, I expected the spa pool to be private, and it wasn’t. You can walk along the path right on by and see everything. So that was misleading in the room description. You can also hear all the traffic from the road. The location is just too close to town, I honestly expected it to be more remote.
I had a massage which was actually the highlight of my visit. My therapist was Amazing!

We went for a girl's trip after our airbnb in Idylwild was unexpectantly unavailable. I was hesitant to go to the desert in the summer, but was pleasantly surprised. Even though the temperature was 100, it didn't feel hot. We stayed by the springs most of the day. It was breezy, but it didn't feel windy. It just felt pleasant. It's a lovely spot, a very relaxing experience. We enjoyed the restaurant for dinner and ordering breakfast by the springs. The staff were all helpful. Look forward to a return visit.

I’m actually shocked by the lack of professionalism and hospitality at this place. It’s beautiful but it feels like it’s the first day of work for every member of the staff. No one knew the answer to any question or were willing to help find it. The restaurant forgot about us and forgot half of our order. The water from the sink was cloudy. I was hoping this could be a regular spot to visit in socal but at every turn, we were completely let down. I travel a lot and this was one of the worst experiences in terms of hospitality in quite a while.