U-Haul of Stockton

This place is terrible. I made a reservation for a truck a week in advance. They called me 12 hours before I was supposed to pick up the truck telling me they couldn’t fulfill my reservation. Completely unprofessional. I really hope the owner cleans house and gets a new staff member for every position. I’m begging you please don’t spend your money here because these people really don’t deserve any type of profit.

Alex Ibarra Manger, very professional, went in with a problem, no excuses figured out solutions.

Some weird stuff going at this uhaul. Paid a deposit with my prepaid Visa card. Never received a refund for my deposit. After 10 business days I called to see where it was at. Manager couldn't find it. Then told me it was under a number that I gave her. Then she says that I was paid in cash for my deposit. Why didn't you refund my card. She gives some excuse that didn't make sense. I told her I never got any cash. She says, we'll have to check the surveillance cameras". I get a call back being offered a rental voucher. Um no thanks, I want my money back. Now I have to drive over there to get it. Every other place refunds to the card. My advice. Make sure you get your deposit back. Even if it is just a little bit of money. They could be doing this to more people.

Great staff and reservations accomplished. Very resourceful truck to made my day productivity. Used my mobile app to do drop off procedures for the first time and it was done. Got receipt in email. Staff checked on me doing drop off procedures. Of course I will go there again.

Guys were great, helpful, had what I needed same day. Really made the experience, and my day so much better. Alejandro & Ray are the best!

You can drop the truck off after hours drop the key in the box and I called the next day to let them know I dropped the keys and return the truck although the keys got stuck it was great

Very friendly staff. They even helped my friend push his dead car up on the trailer. Thank you!