U-Save Car & Truck Rental - Los Angeles

Phil was great. We messed up our booking and were going to rent for longer than our stay. He caught the error and fixed it for us quickly.

Worst service
Phone numbers not answering at all. There is no right information on their website. On the website the price is different with the price you pay in real. It’s much more expensive.
They work very slow you will waste hours to get car.
I highly recommend Not to use this company for rental.

Bunch of hidden fee, rude and unprofessional agents, especially the guy named Lester. This store should be shut down!

What a great experience we had, working with Lester at U-Save / Green Motion.
His energy, enthusiasm and joy-for-life were infectious and he has great knowledge about the rental industry. We felt very well taken care of.
If you rent from there, we encourage you to wait for Lester at desk #1 (bc he IS number 1)!

Not sure what the few 1stars are about but U Save is Actually Awesome great and I mean Great customer service the prices are extremely fair and much cheaper than the bigger company's. Will definitely continue to rent here.

99%of the bad reviews did not rent at our location. They rented at LAX (Airport) which was owned by another franchisee.

Great service good prices and super friendly did I mention fast your basically in and out with Great service can't beat that.

This is not an ordinary car rental company. If you live in Los Angeles and wish to rent a car from U-Save in Los Angeles, you must first also own a car AND carry full comprehensive insurance on it (the law requires car owners to carry liability insurance only in California). If I was from anywhere except Los Angeles, I might have been required to purchase their collision insurance, but they could have rented me a car. I had selected to purchase their collision insurance, but I was turned away at the pickup counter. I went home, reserved a car with an ordinary car rental company and picked it up without a problem.

Jessica is the most helpful manager that I have had the pleasure to work with! She got me a beautiful KIA Soul to use during my visit to LA! Saving money on gas. Thank you, Jessica!

I travel regularly! I rent cars all the time. This rental company is unethical. It took over 2 hours to get from terminal to via their shuttle system to office. I watched as they told customer after customer that they were late because they only hold the rate for 2 hours and the rate for the rental is no longer available. Thus tripling the price. Do not rent here you will be hustled and scammed.

The worst experience I have ever had at a car rental place - waited 2.5 hours, the website claims no insurance but when we got there it was required.this has never happened at any other rental service. If we didn’t find our policy number we would have had to pay ~25 a day for their insurance. Waited out in the 90 deg.weather under the sun and the inside wasn’t much better. When we finally got our car, the car had an engine check light on. Worker said my mother did not know how to drive because the car would not turn on properly. Main issue was the insurance, felt like a scam. Everyone there was complaining- one woman even said she had to fight with one of the workers there over insurance. This was crazy. 0/5 stars if i could give it that.

We booked on the wrong date and thought that our fund will be lost due to the cancellation. But the staffs here helped us out by giving new reservation and even refund for the cancelled booking. Special thanks to Mr. Tee, Mr. Ramsey and Mrs. Yelondrea for your help!

A lot of extra fees. You have to see their screen to check items one by one to cancel unnecessary services and useless upgrades. Charge a lot of extra money if gas not too up when return.

WORST EXPERIENCE EVER.
1. This car company is not located at San Juan airport.
2. The office doesn’t even have air conditioning.
3. I waited first for one hour and at the end they asked me to come back because there were not cars available. They advices me to come three hours later. I did come three hours later. They made me wait two more hours because “the system was down”
In an office filled with sweated and frustrated customers because it was sooo hot and everybody was passing through the same.
4. I paid 60 usd in Uber rides since they didn’t have the cars ready.
5. Even though they asked me to come at 7: 00 pm and my reservation was at 6: 30 pm they were playing the game of “you didn’t come at 6: 30 pm so you lost your booking”
6. Finally the manager game name a car and he was insinuating pushing me to get the full coverage insurance when it should be optional.
7. At the time of the return at the hot office with no AC they didn’t have vans to transport me to the airport so I needed to take another Uber. 15 usd more.
8. No one could take me in the car that I just returned as a complementar service.

This company sucks.and the customer service level is sooooo poor

In some cases you get MORE than what you pay for. These days it’s all about customer experience and U-Save knows how to provide excellent service. Occasionally, a car has an issue. When my rental did U-Save did the right thing and made things right. I’m 100% satisfied with how they handled things and will absolutely rent from them in the future.

STAY AWAY FROM THIS LOCATION. If I could give a minus 100 stars to this place I would. This was by far the worst rental experience I ever had. I rented a 14 passenger van from this location and it was by far the worst van I ever drove. The steering wheel was so wobbly you have to keep steering 30 degrees left and anther 30 degrees right at all time to keep it going straight. I had friends coming from around the states to go to Coachella for a friends birthday and couldn’t find another alternative for the time being since all other companies were completely sold out. So I drove it to Palm Springs. When I was half way and it started to get super hot a decided to turn on the AC to find out that it’s not even working. Blowing straight hot air. So I called the office and told them about what happened. Seriously this van felt like an oven by the time I got to Palm Springs. After few phone calls with U-Save office it was a mutual decision to take it to a mechanic in Coachella on the day after (Saturday) to get this issue fixed. So after looking all over I finally found a mechanic that was open and has time to fix it but he over charged me because he was the only one available and he knew it. Finally got the van fixed and was able to drive back to LA. Gave them all the receipt and paperwork and U-Save employee said that they would reimburse me for that mechanic bill. But it’s been over a year now and still haven’t received anything. Called a couple times and they keep shuffling me around. WORST CAR. WORST MANAGEMENT. WORST BUSINESS ETHICS. WORST CUSTOMER SERVICE. I might have to take them to court to get my money back. STAY AWAY FROM THIS PLACE.