UC Davis Medical Group

The doctors do not communicate with each other about patients care whatsoever, as a research facility they make it very evident they are just trying to find out information from you and then send you away. I had a resident student perform a cortisone injection without my consent, the dr just handed her the needle and told her to go ahead! I also consistently cannot get appointments unless it is months and months ahead of time despite being a patient, and they also regularly simply lost my insurance information and I would have to resubmit almost every time I went back.

Overcharges for everything and has a terrible billing department and customer service. I paid $1,105 for a TEN MINUTE talk with a doctor and ONE SET of labs AFTER INSURANCE. If you care about your health and wallet do not go to this medical group.

Crystal is completely non-empathetic, reads from a script, and is an outright liar. I live with a debilitating panic disorder on a daily basis. Therefore, I had my mom call the UC Davis Medical Group and gather some information. She had given my name and information and Crystal gave the clear to set me up as a new patient with either Dr. Chung, Dr. Mahoney, or Dr. McKenzie. I wanted Dr. Alan but she told my mom that he isn’t accepting new patients. When I called today, Crystal said she apologized for the “miscommunication” but that no doctors at the clinic are accepting new patients. There was no miscommunication. My mom is articulate, intelligent, and wrote down notes during her phone call with Crystal. Crystal gave no suggestions on what to do and took no accountability. Now, I am left with no doctor to see in Davis when I desperately need one. By the way, after gathering and updating my information, she put me on hold for a couple of minutes. When she returned is when she read the script, “The UC Davis Medical Group is currently not accepting new patients until after 1/1. ” I have a sinking filling it is only for people that only have Medicare Parts A & B because after I verified that is when she put me on hold. My mom specifically told her last week that I have only Medicare A & B and that I will have a supplement after 1/1/24. Folks with only Medicare Parts A & B are viewed as second class citizens! The SOLE REASON IS BECAUSE THE CLINICS DO NOT MAKE ENOUGH MONEY OFF OF US BECAUSE MEDICARE PARTS A & B REIMBURSE AT A LOWER RATE! Crystal and all folks like her don’t care if people like me live or die! DISGUSTING AND INHUMANE!

Dr. Karen Chung is amazing! My family members and I each had a positive experience with her. She always has a listening ear and will provide the best treatment possible for your symptoms. I also like the fact that she confers with other doctors who are specialists in the field to obtain their advice/feedback- it feels as if I’m getting a second opinion without actually having to go out and get a second opinion. My family and my experience with Dr. Chung has been nothing short of fantastic!

The 2660 building receptionist was not really nice. I asked her for feminine hygiene products and she straight up said no and didn’t even try looking for it. Went to the other building and the receptionist there was much nicer and helped me out.