Ulta Beauty, Fremont CA

I booked for a blow dry at Ulta and got placed with a beginner stylist. To begin with, I had to wait for my appointment as the stylist that Ulta had booked me with was running behind with her existing client. I was understanding and even told her “take your time, there’s no rush. ” 20 minutes after my intended appointment I was seen. Right when the stylist started washing my hair, I could tell she’s quite inexperienced. Nonetheless, I had hope. Now a regular blowout at Ulta takes 45 minutes and here I am 45 mins in my appointment and I’m just getting my hair blow dried. To top it of the technique that the stylist was using was not professional. I had to explain multiple times how I want my hair to blow dried (away from my face) not towards it! She then decided that she will curl the ends so she can give me the look I intended to get from the blow dry. I explicitly told her that I’m not looking to pay extra since Ulta charges $32 for styling or using an additional hot tool. And she mentioned she won’t be styling but curl the ends to finish the look. Fast forward 1 hr 45 mins in my appointment I’m finally done. Still not satisfied, I understood that the stylist did the best she could. I go to the cashier to get checked out and while I’m getting checked out, an employee named Jamila interrupts the cashier checking me out and mentions “well she’s used the curling iron on you, so there’s an extra charge” that’s where my patience ran thin! Her attitude and unprofessional behavior was despicable. I explained to her and told her to look whether my hair actually looks styled to which she just made a face and checked me out.

I wasn’t seen on my booked time. Neither was I offered a quality service. To top it off their customer service was horrible. Especially Jamila’s! Never again will I go to Ulta to get a blow dry. It’s better to pay $10 more and go to a proper salon for better service and professional individuals.

Made appointments for hair and makeup a month in advance of my wedding and the salon called me ONE WEEK before the wedding and cancelled appointments with no explanation why. They could only offer to tell me to go an hour away to Cupertino.

Staff member -Blue haired women with glasses, super unfriendly, ruined my experience.