Ulta Beauty, Petaluma CA

Worst customer service ever, I would never refer someone to come to this location

Tong is so extremely helpful! They came up to me while i was trying to shade match and introduced me to new products that will make my makeup routine so much better! Thank you tong!

Terrible. Scheduled an appointment a few weeks out; they canceled without letting me know or confirming. I scheduled here a couple years ago 2021 for a photoshoot, and they canceled on me just a few days before without acknowledgment of any sort! Will go to another location and make sure I give their competition raving reviews.

Marilyn was the absolute best and helped my mom and I so much on Saturday. She took the time and care to help my mom understand the credit card process and got her help from another lovely lady (I wish I asked for her name!) who spoke Spanish and helped match her skin tone. Best place to go for makeup and feeling good overall!

So this Ulta Beauty must have good management? Cause their employees are so sweet and helpful every time I go and dude that helped my husband and I find the right hair jell you're A1 and I'm always going to come back.

I've been coming here for years and have always trusted you and your products. I found out that products I bought from 2 different companies through you have class action law suits against them for having ingredients in them that aren't safe for use as intended. I tried to get a number to call corporate and couldn't. I don't blame you for what is in the products, but you selling items that aren't safe and then unwilling to discuss a customer's concerns is your fault. It doesn't say much about your company and I'm not sure I'll ever trust you to sell products that are safe again.