Under the Sea Aquatics, Rohnert Park CA

Here we sit waiting!

I went to the store to discuss either purchasing a new tank for my new home or just moving my existing tank. We decided to go with moving my tank because there are no tanks like it available.

I was given a quote and even discussed purchasing a new heater and possibly some more fish.

We then scheduled the move.

This day, today, I find myself sitting here waiting is the "move" day. I have called to be placed on hold to then be told that they would have to get back to me. Nothing yet. I'm still waiting!

I then emailed whom I believe is the owner. No response. I called him and he pushed me directly to VM.

And I am still waiting.

I needed this thing moved today. I have sold the house and everything needs to be cleared.

Under The Sea Aquatics (NICK), if you did not plan to do the job, why couldn't you just call me so that I could have found a different solution?

I guess I now have to just sell the thing for a low price so that someone can just come get it out of here.

This is the first unprofessional experiences that I have had this year! Lots of time wasted. Lots of energy wasted.
This is what I received when dealing with Under The Sea Aquatics!

I will not be using them, recommending them or doing business with them ever again. This has been a costly waste of energy and time and I am frustrated.

Continued. I finally received a call from one of the employees around 11: 20. He told me that they were on their way and that it would be around 1.5 hours. I asked why and he then said how about 20 minutes. While sitting and waiting with 20 minutes coming and going, I received a call from a woman at the store who started telling me off over a message. What? No apology? Why chew me out? You are the ones that are not here?

So, I called back to then get an ear full. Now I am being told that I will be sued until I take this review down. And, still no apology.

Somehow you have things mixed up. I am the customer. You have not been very nice to me and this is not good business. There is also an exaggeration in your response to this complaint and review. You said that you had been in contact with me for the last 1.5 hrs. Untrue! I was the one trying to hunt for you. Your responses did not occur until I posted reviews. Just to be clear.

Just to be even clearer. YES! Yes I did argue back with the woman raising her voice to me over the phone. I didn't schedule an appointment with you for this. I just wanted a tank moved.

Do better! You become what you practice and this was not what I would consider a good practice. I am highly disappointed with every one of these interactions. I wish things would have been what they should have been and that I could have sent over the awesome review that I wanted to send. But, this was so costly to me and so much time has been lost and then I have been threatened with a law suit. Everyone needs to know.

No more waiting. It's past 12. The service person did not show. The office person said that they are not coming.

Moving on.

Unhappy customer.

Saw this place while driving to work. Stopped in and was pleasantly surprised. My son was with me and we really enjoyed looking at all the fish.we bought a couple of Fancy guppies to add to the tank. I've already been back twice.

Great place to start a new hobby, very knowledgeable and kind to answer any questions and concerns. They have lots of variety of fish from freshwater to saltwater and other plants and critters like frogs, shrimp, to small sharks. Would recommend a visit even if to just go look at the cool fish they have in their big tanks.

Nice little aquarium place. Some rare salt water specimens. A few nice freshwater specimens that you will not find at a Petco.

Amazing Salt and fresh water store! They sell amazing corals and amazing fish! The store is 100% open and under new ownership.

Amazing store! Melissa was so helpful she ordered me my fish that I had been looking months for. The new owners Melissa and Nick are very personable and accommodating. They’re working everytime I come in. Ben and Eric are so knowledgeable. You can’t go wrong coming in the best store no matter who is there working they are all very knowledgeable. Fish and Coral are just amazing. Selena helped me with the whole store being at a corals farmers market this weekend. She acknowledged that she didn’t have much knowledge, but she was so helpful and calling the owners who were by the phone and ready to help with any questions in my opinion coming here for years. This is the first time that I would even write a review. Because I really had nothing great to say but now every week and I am so excited to visit my favorite store.

Side note:
I want to say how happy I am Thorin is gone. I would not come in the store for a very long time as he stole out of my home on a service call.
But now that he’s gone I use under the sea once again for my service needs! Their service department is amazing my tank always looks great thanks Eric!

So many neat things I've never seen before I felt like it was cooler than the Monterey Bay aquarium.that place is overrated but this place is awesome

Walking in was amazing. The fish and tanks are all well maintained and beautiful. We were instantly greeted and introduced by staff which is top notch in good customer service. Eric and Ben were knowledgeable, personable and above all patient with our questions and long winded decision process. We are excited about our new addition to our tanks and have found our perfect fish store. Good job guys

I was only looking for a couple Nerite snails & they ordered them for me. I wasn't expecting anything like that. So I will definitely go there again. Especially since they are local and very nice.

Under new ownership, and a knowledgeable team, Under the Sea Aquatics has become a Sonoma County landmark for all of your aquatic needs. My wife and I have been keeping fresh water tanks for over 15 years, and this team of friendly and knowledgeable people gave us the confidence to start our first salt water tank. Three months later we upgraded to a larger size tank and we couldn’t be happier. Shout out to Nick for getting our water perfectly situated, and to Ben for his advice on how to keep everything running smoothly. The owner is on site, present for customers’ needs and willing to go above and beyond to share his passion and encourage your hobby. This store features a very wide selection of high quality fish and corals. We look forward to every visit to Under The Sea Aquatics. -Tim and Amy

Amazing experience with the store.they have a large quantity of salt and fresh water fishes the big thing is they have lots of verity of fishes and the specially the owner and lady work there very nice they know what customer need very helpful. I been lots of aquarium in the bay area but the verity they have are amazing. Very big store.
Prices are reasonable shoping experience was great highly recommended.

I love this store! The staff has all the answers and is very helpful. The tanks are clean and well stocked

Why suddenly the prices on fish doubled. Example a small fresh angel fish cost 20 bucks at PetSmart you can get one at 8 bucks. What's the deal talk about rip-off.

I had Very Good Customer Service there and the lady knew alot about aquatic plants. And the store has a Great Selection of both Salt and Fresh Water Fish. I Highly Recommend this store

I have been going there for a year now.thr owner and staff are very helpful.they have a great selection of saltwater fish, snails.shrimp, and corals, and much more.they all so have all of your fresh water fish and needs.every week when I go there.they have made improvements to the shop.thank you under the sea for being an amazing local fish store

Great local fish shop, with knowledgeable and friendly staff. I have been treated with expert care every visit and always look forward to coming back in to se what is new.

It was cool the people working there were very helpful. The fishes there were lively and colorful and healthy. They had everything I needed. No long lines to wait in I was in and out like the Boston Celtics were in the finals Lol.