United States Postal Service, Norco CA

The post office is very clean outside and inside along with the customer service been on point or excellent.

They def need more clerks. Some people are not physically able to stand in line for a hour waiting to ship a package:/ it's been bad the last week.

Don’t drop your items there, they will still them. I dropped my small box the other day and they never scanned it.

They are keeping your items. I sent many items the other day and they keep 2 of them (they had the shipping label on each of them). They never scanned them. Be careful and go to another usps.

Recently moved here and I was pleasantly surprised by the friendly and helpful staff. It was a nice first impression of Horsetown USA, Norco Ca.

Unbelievable! MELODY was just as awful as you can get. She began to assist us with our passport renewal just fine, as some point she became irritated and told me in front of everyone else standing around that I needed to calm down with my attitude. She was so petty, she when as far as refusing to give my husband a paper clip.

Great post office! Staff is very knowledgeable and always courteous. Sometimes there is a short wait but the staff does their best to minimize delays.po boxes usually always are available for rent.

Fast, efficient, friendly, and helpful postal employees. Clean facilities, lots of parking available.

The supervisor of this station needs to train the employees with professionalism and politeness. They make bad images for our government employees. I’ll share my experience with people I know and will avoid this place as much as possible. I hope that our tax money goes to pay some better people.

Was wondering if anyone that uses this post office knows if there is a Suite #543 in this post office? I am getting notices of a collection notice in attempt to collect money from this address. Any answers would be greatly appreciated.

Thank you in advance,
Alex

Worst Post Office ever!
Their website says Passport hours are from 8: 30 to: 3: 00pm, we have a 2 year old which requires both parents to come in together, my husband and I both took off work early to rush down to NPO to be there in time.
We get there at: 2: 30 and the lady at the Passport counter who I see there everyday is now selling stamps and tells me that Passport counter is Closed and to go see the Post Master “Tony” she tells me there’s nothing she can do she’ll get me a Supervisor the supervisor tells me that we should have gotten there by 2: 45, when I tell her we’ve been there since 2: 30 then she says oh well our Passport Clerk went home early, when I tell her no she didn’t she standing over there selling stamps! She’s oh you can go to Corona PO they’re open later.
So we rush to Corona P. O.all to be told that I bet we just came from Norco because they hear it all the time “, no one there to help us”
And that they lied to you all to get you out of their face. Corona P. O.has the same hours as everyone else. Norco Post Office supervisor will lie straight to your face!
Horrible horrible service!
And the “Post Master Tony” is worthless and lied right along with her Supervisor.

I don't even know were to get started with this place. By far the worst customer service I've ever had in my life and it wasn't a 1 time occurance, its a everytime occurance. Today took the cake with the lazy ass supervisor Tenesha, pardon the spelling I'm not current with made up name spelling. I didn't get her last name because she ran off and some how none of the clerks know their supervisors last name (how convenient). If you don't have to go here don't you'll be much happier.

They lost my package. Depending on if they find it in the next 2 days like they said I'll probably change my review but like cmon.package said it was on its way to my house and should be here by 8 pm. 2 days later I call and she tells me they might have lost it. How is that possible when it's on the way? Are they stealing?

They close to early. They get to full. And there costomer srvice is really bad. The passport people need to get more staff because their is not enough. Lastly the staff are slow and mean.

Nice, clean facility, with knowledgeable employees. Always a good experience when I go to this post office!

I called and asked about their passports and the man that answered my call was SUPER RUDE! UNPROFESSIONAL!

Came in to ship a box that we had ready to go. Instead of being courteous and kind, there was one of these guys (named Henry) giving out stamps before the desk. He asks if we have tape, we said no. He then stated that they don't provide tape and that we have to buy it. I pointed out the guy at the counter, stating that he taped our package before. The oriental guy decided to make a fit and call the guy out asking if he ever gave tape to us all loud and in front of everyone.

This started a back and forth thing, with the guy claiming he never saw us before. Then saying "I don't care what they are saying! I didn't do that! " And the oriental guy laughs all loud and says "well she's saying you did! ", Making everyone look at us and making us feel like we are some kind of thieves. Then the guy behind the counter decides to say "yeah well, you can't believe everything that someone says! ".

All I said was that last time he taped it for us, in a very calm and respectable manner. But instead of politely saying they didn't, they make it a big freaking conversation/argument in front of us and everyone else treating us like liars and basically thieves.