United States Postal Service, Chula Vista CA

I just had an appointment last week, there was one lady that had such a bad attitude and was being so rude to anyone that talked to her, but Estelle was one of the nicest workers she definitely deserves a raise, i'm so glad we got her and not the other lady.

I arrive on time for my passport appointment, after several minutes waiting to be seen.because there was no one at the window. The staff got up between the waiting chairs.asking me if I needed help. Really! After knocking on the window and saying HELLO HELLO! For 10 minutes

The worker Addy is VERY unfriendly and rude. She basically accused me of fraud and was yelling at customers for leaving prepaid packs where they’re always left and yelling that everybody has to wait in line, when that has never been the case.

I had an appointment at 4: 00, I went there to wait at 3: 30, I waited till 4: 00 and the person working there said that they might not take anyone in later. Then 15 min later, they took in another family and we were supposed to be next, the lady said that she won’t take anymore people in even though I had an appointment. She gave us a number to call but I called it multiple times and no one answered. When I was about to leave, I saw many people coming in for the same reason as I did, they had an appointment for a later time, but the lady won’t accept anymore people. I am truly displeased with her service due to not being able to do what I was supposed to do there and wasting 1 hour of my time.

The best post office service! Her name is Estelle she is high customer service beautiful and kind:)

TERRIBLE customer service, YOLANDA was very disrespectful, I won't be comming back to this post office again.
Me and another 4 people needed to do a collective complaint about her.

Worst service. They make no exceptions for their regular customers, have no answers for lost packages. We lost it end of the story.

Their slogan no keys no letters unless you give me 12 dollars for a set of keys.

Main office has better customer service willingness.

I had my passport appointment here today and was expecting poor service based on the reviews I read. However, both ladies who were working were so nice! Plus, I was in and out within 15 minutes. Great experience!

One star — I’d give them zero if I could.
Maybe this never happens and it only happened to me, but, employees were extremely rude — instead of walking me through the process of how to complete my mailing procedure, they were basically expecting me to know it all and even embarrassed me in front of all the customers; calling me out for not knowing how to fill out certain papers.

This was the best post office once upon a time, never busy and always super helpful and lovely staff. Wow has that changed. I was nothing but kind and all I got back was rudeness. You'd figure that with all the staff cuts they'd be grateful to have a job and treat the customers well.

Horrible service. There’s an old lady who was asking for my state ID and school ID. I barley turned 18 and I didn’t have neither, only old school IDs but that was not accepted, only recent ones and they wanted one of those! My sister was 19 when she took here’s out she didn’t need them!? This lady got an attitude with me and my mom had to go defend me and speak with her. We’ve taken out my passport twice and they need and ID? Isn’t a passport considered an ID! I had my birth certificate, social, old passport and they still need more proof!? I highly recommend going to another place.

Bad service. The person issuing passports has a very bad attitude, rude and doesn't have the slightest idea of ​​what customer service is.

I don't often leave reviews, but this bad experience deserves this review.
New business owner here. Was snake bit after USPS lost a $1700 camera lense even though I had insurance and tracking. Somehow this was my fault and no action was taken.

2 years later I decide to give USPS another chance. I am a business owner and sell in multiple sites and platforms including Etsy. Etsy offers a discount in shipping and tracking and insurance.

I dropped off three packages and all had prepaid postage labels. One package said, "waiting to be dropped off at post office". This is peculiar because the other two had been scanned and delivered.
1. I go to the post office to inquire- they send me to the main office.
2- the main office can't help and give me a phone number.
3- I call the number and am directed to filing a lost package online.
4- the response is that I never dropped off the package even though I did.
5- I call back and am given the lost package headquarters #
6- can't find my package, but am reassured this happens often and they get recovered eventually
7- file a claim with the insurance, but because it was never "dropped off", even though it was never scanned and disappeared after leaving the package on the counter, insurance cannot be collected.
8- I decide to cut my loses and never use USPS again.

There is a reason that USPS can't turn a profit and relies on government funding. It runs about as well as the DMV or VA. I was pennywise and dollar foolish to use them and save two dollars than to use a private entity like fed ex. I now have a contract with FedEx and love them. I ended up overnighting a new product valued at $175 to the Etsy buyer not including the $45 extra in shipping. They thankfully left a good review despite the lost package. For mail being a federal offence if tampered with, I have to question the integrity and efficiency of the USPS. The workers are not very friendly and most offices are gross and unkept compared to UPS and FedEx. USPS gets government funding from our taxes and they still can't function properly. I will bend over backwards to avoid patronizing them. I have shared my experience and will continue to do so. Thanks USPS. Lesson learned.

The cashier, Linda, violated my privacy! She went through the items I was sending without my consent. She also humiliated me in front of everyone and tried to charge me for the package that she wrote on it was liquid when I explained it was powder product. She did not give me back the envelope when I told her she wrote liquid on it and that I would not pay for a package she ruined; instead, she opened the package grabbed the product across the counter to the other cashier to show her she was right. The product is powder, and my privacy has been violated.

I came in just to find out the passport services are closed and staffs are moving too slow and being rude. They don’t deserve any star

These individuals are hard to deal with. It seems they have attitude everytime you speak with them

The woman was terribly rude when I was unsure of what passport document I needed. They would not take me as I walked in and stated appointments were needed. She additionally made a snide remark to her co-worker as I was leaving.

No pregunte el nombre de esa mujer que me atendiendo pero es una despota y terrible persona. Horrible customer service at this location. Very rude. I totally forgot to ask for her name. She doesn’t deserve to work in such an important place. Hopefully someone report her soon and get her out of there.
Ojalá que alguien la reporte y la saquen pronto.

Linda is rude and making the process of sending a package more difficult than it needs to be. I felt like I was being interrogated and profiled. This is the only post office that gives me problems. From now on I’m driving across town