United States Postal Service, Chula Vista CA

I had a great experience. I mail a bulk mailing once a month. Today I worked with Lito he was so friendly and saved me money. Showing me the flat rate boxes and saved me over 100.00 dollars. This is the first time someone took the time to show me a cheaper way to mail. He was so helpful. So please make sure to tell him. He has awesome customer service. Lori

I had ordered a shirt online. The shirt was sent to this office, but they refused to send it because "Addressee unknown", despite me receiving all of my mail here for the past year. I try calling, they've hung up on me before I had a chance to speak and disconnected the call several times. They're returning a Christmas gift back to sender and making it difficult to receive my mail

Large post office. Lots of parking. Space to wrap and tape up a box for shipment. Friendly employee. Of course, it cost a small fortune to ship the medium sized, around 3 lbs, box.

They're hobbled by the previous administration of potus 45. And they compete with FedEx, ups, DHL, and other alternatives.

I rarely provide a low review, but I find myself having to give one because of poor customer service. Like a lot of people mentioned, Kathy (blonde-hair) is quite rude. When I went up to the front desk, I kindly asked "how are you? " and she scowled. Then I asked her a question regarding my family's mail and looks and talks at me like I'm crazy. At least some of the other workers are accomodating and respectful, even though customer service is still lackluster. Looks like I'm going to the Bonita location from now on.

Super super rude staff every single time Iv gone on rare occasions I go to the post office. This place is trigger to people with anxiety. I can't believe this place is sitting there getting paid to provide horrible customer service. Literally no one in line and being rushed out, u can't ask questions and they don't even bother to pretend to like ther job.

I live 3mins away, but would much rather drive 12mins to the Bonita’s post office because here the customer service is horrible. This Kathy (yellow hair lady) is always in a bad mood, like dude all I’m trying to do is send a care package. The others are ok, but they always have an attitude as well.

Dyed yellow hair worker named Kathy shouted at me. I asked her a question nicely about a purchase and she yells "OMGGG" in deep anger, the whole office heard her. Other customers have said issue with this women.

Lack of knowledgeable people from supervisor to cashier. One person said one thing, other person said something different, and finally they refer to the formulary. Needs a management team from USPS ASAP

Counter people are efficient and, for the most part, friendly and helpful. PO Box was a nightmare. Mail wasn't delivered or was misdelivered. Mail sent from this facility often never made it to the destination

GOOD CUSTOMER SERVICE, CONSIDERING THE XMAS TIME AND THE LACK OF FUNDS. EMPLOYEES HAD EMPATHY TO AID CUSTOMERS IN THEIR ORDERS.

I don't know why they have employees over here! SO rude and doesn't seem like they want to assist. Lol.

Katy was very rude, i’m not sure if she gets like that during the holidays. I have come several times and the rest of the staff is nice and understanding, I would advise avoiding her.

1 star for loosing my prescription drugs shipped from the same city as my home address (Chula Vista) and after 2 weeks have no idea still of the location of my medicine.

Staff does not want to assist when customers do not know which correct size package to use for a priority package. Seems they do not know themselves as I was sent to two other windows and one supervisor for further assistance and still no resolution. The supervisor stated he was not in charge of dales therefore couldn’t assist me and sent me back to thee line to wait for another employee. Once at window again, I still had to guess which USPS box to use after still not being able to be properly assisted. All wanted was correct size box for a priority package fee listed directly through eBay. They want you the customer to make the mistake bottom line without further accountability to themselves as the customer service providers. One of the worst USPS customer service location I have experienced in 8 years. As a small business owner I use USPS all over California and Nevada. So far these employees have been the most resistant on being able to provide friendly and accurate customer service. #1 and only reason I have to enter this location is the extended hour la on Saturday’s.