United States Postal Service, Victor CA

I wish I could give this place a zero star. The named DJ lady treated me worse. I went there to apply for my passport and when I handed my application and documents to her, she saw my picture and asked me why I am wearing my headscarf and said to me in a rude attitude that I need to give the statement why I wear a headscarf. I said her ok, wrote my statement, and gave it to her. My niece was with me and she asked me in rude behavior "Why do you guys wear headscarves and at what age I don't understand that. " I explained to her. I said her that my sis applied for a passport in another post office and they did not ask her why she wore a head scarf and needs to state that. Then she become more angrier and rude and said me "you can't tell me what happened in an other office I am doing my job.she said me in rude behavior if they deny your application due to your headscarf and then don't say me why they deny your application. " why would I say her I even don't want to go to that office and see her and listen her racist tone. Then she pushed my application to her coworker and said her to complete my work and went away. America gives everyone freedom of religion and I think that it is basic right and everyone should have that right. It seems to me that lady has personal problems with Muslim. I wish I've never been there. If you are Muslims women I won't recommend you to go there. I would never go there again. I will never recommend anyone to go there because that lady will treat you like you are worthless. Hope they teach their workers professional skills. I've never given review on something before but that lady made me to give review on how she treated me. It was worst experience of my life.

Great service! DJ was outstanding helping me process my 1st passport, I’m so happy with my experience at USPS Victor, CA

Horrible customer service the lady screamed at me for sighing in the wrong spot. And the she we on the back to talk about my wrong doing. Seriously I could hear her comment about me.

I was expecting great service considering its a small, quiet post office. I was disgusted by the lack of courtesy and professionalism by two separate employees on 2 separate days. When applying for a passport, both women were extremely rude, impatient and acted as if they couldn’t be bothered. I missed the walk in appt time by 10 min. I asked if the woman would make an exception and she quickly said no, without even making eye contact. When I asked questions, she cut me off and raised her voice as if I was annoying her. Unfortunately, I had to go back the next day and was happy to see a new face. That employee was just as ugly as the first! She “put me on notice” by telling me my picture probably wouldn’t work and even made a note on the app that she told me it wasn’t a good picture. I told her that I would have one retaken so that it would be accepted. Instead of offering to take my picture there, she sealed up all of the documents knowing I intended to retake the picture. Now that the envelope is sealed, I’ll have to restart the entire process and pay another $35 fee. I didn’t know this at the time and she didn’t bother explaining this to me. We look to these agents for assistance to make this a smooth process, but these employees made it so much more difficult for me. Talk about disgruntled U. S. Postal service workers! Horrible experience!