United States Postal Service, San Diego CA

I didn’t receive my package and have been trying to get an answer for the past 5 days they either don’t answer or tell me the manager katlyn is going to call and still nothing.just annoying

Very agile and fast procedures as long as you bring an appointment highly recommended to go by appointment you do not need to arrive more than 5 minutes before.

This post office has a parcel pick up location that has a big sign stating they open at 8: 30AM. I’ve been sitting outside of the gate in the little alley an hour already with a line of cars and no one is opening the gates while people just walk by inside ignoring us. Of course no one is answering their phones either!

Young man that works in that post office is a very rude person doesn't matter how many houses I own and it's none of his business and he's very rude and you need to get rid of him he ain't doing nothing but crying he's very rude to people and you try to give you an oxy interrogation

If I could give negative stars, I would. Worst postal experiences ever with this location. I had a missed notice for a package that requires a signature. Scheduled redelivery (for 7 days later), got a confirmation email and a reminder of redelivery email. Thought everything would go as planned. Stayed home, even had a back up of taping the signed slip with confirmation to leave it on the door if there was reason I couldn't answer. Nothing, no show. Left the slip on the door thinking maybe the next day, NOTHING! Contacted them and they say the next day. Signed slip EYE LEVEL on the door still, was home. They "delivered" it TO MY NEIGHBIR WHO WAS NOT HOME AND LEFT A SLIP ON THEIR DOOR! The deliverer ignored the giant number sign above my door AND the pink missed delivery form taped eye level to my door, walked passed it and went to my neighbor THEN THEY REFUSE TO REDELIVER FOR THEIR MISTAKES! Now I have to try and make it to them before they close which is IMPOSSIBLE since they close at 3pm and I don't get off work until 1430 and let's be real, san diego traffic, it will never happen. The last time they left a missed delivery they didn't even activate the barcode. This place is HORRIBLE!

Woman that works there Is rude and had and got snippy, 1 star
Man that works there nice, 5 star

They pretend they make appointments for passport but they dont. Will never answer phone calls and if you go in person never available

This has been the first usps that’s been the most helpful in my life like to thank Fred Super enthusiastic and extremely helpful. Really wish more usps workers were like him.

Had an appointment for my baby’s passport and the customer service was awesome and very fast. Mirian was very helpful with the process and very friendly, in 15 minutes I was already done.
Overall excellent experience

Clerk Ms. Maria was so nice. We got there earlier than our 1pm appointment. She took us in and helped us out with all that we need. We need picture taken as well as make copies of the required documentation. She was so fast we were done before our actual appointment. We were stressed out but all of that disappear and had the rest of the day off, because of the service that we got. All personnel were very helpful and friendly too.