UPS Customer Center, Merced CA

I don't know what they're doing at this facility, but it already happened twice to me where they did not deliver my packages on time. Both times it said Out For Delivery only to switch at the last hour to In Transit and delivered a couple days later. The most recent one I had to wait over this weekend. I'm still hoping they deliver my package on Monday. How was my package ON THE DELIVERY TRUCK and not delivered?
UPS (at least this particular hub) is terrible! Only use them as a last resort.

I personally do not choose to use UPS. Every time and I mean every time I use UPS I am sitting at home all day waiting. It is now 4: 48PM and the delivery driver out of Merced has yet to arrive. What kind of service is this? Leaving people at home all day. God forbid you are not home. Then it’s a circus to actually retrieve the package. Thanks to the driver out of Merced who has yet to make it to Delhi I am stuck at home! Waiting! That appointment I was supposed to get to. Cancelled, because the driver isn’t here yet. Can’t go grocery shopping for dinner, driver isn’t here, can’t pick my son’s prescription because the driver isn’t here. The delivery service is awful. Avoid UPS all together. I always use USPS or Fed Ex. I don’t know why but Fed Ex or USPS even Amazon can track the driver and let you know their vicinity and will deliver promptly! Your drivers are HORRIBLE! Oh! Still waiting. No package.

Supposed to deliver my package on a certain day but it was delayed, I called to find out and the package was sitting at a UPS warehouse nearby. I drove down to pick it up after requesting to be placed on hold they refused to give me the package till the following day UPS is a joke only US postal services deliver packages on time.

Terrible pick up service! I literally called off work because I wasn't given a option for time or date for a heavy package pickup. I waited all day and instead of ringing my doorbell to let me know they're here, they left a note saying I missed them even though I was literally waiting inside for them all day! USPS has more of a brain to ring my door bell!

Since I moved to my new house the last 2 months, two packages were sent to wrong house and the tracking stated they were delivered. I thought someone stole the 1st time so I ordered a new one. My second package (a different order), was shown delivered this Wednesday. No knock on door or ring the door bell. 20 minuets after it was timed as delivered, I went out to check and no package found. So I call the customer service and they did an investigation. Turned out, the driver delivered my package to a different house on a different street. They were supposed to retrieve the package and give me a call for update on Thursday. Now it's Friday night and no one call or no package delivered. At the moment, I'm with customer service again and seems like no one had follow up on the lost package. Don't these drivers knock on door or ring door bell anymore? These senseless drivers should be penalized for sending to wrong address and signed off as delivered. Don't these senseless drivers check the street/house number anymore? I'm fuming right now. If there's no star, I would've clicked on the ZERO star.

Called the 800 number to schedule a pick and this was the facility.i was informed that i would receive a call within the hour (it was 11 am) as to what time to go to this location to pick up the package.well the hours are 4-6 so i waited until 4.still no call.went to the location at 5.was told i needed to call the 800 number to set up a pick up.well i'd done that already.apparently the person at the desk had received the notification to contact me but just didn't do it.and i had to go back at 8 because they didn't have it.when i arrived at 8 i waited 15 minutes (half of the entire window of time to pick things up) in the lobby waiting on someone from the back to come to the counter.they were having a blast but not doing their job.also, my package was smooshed and there were parts missing which i had to contact the company about.apparently they package left the warehouse in one condition and i got it in a completely disheveled state

Went to send a package that already had a label and was sealed as I waited i watched two employees being rude to the customer in front of me. When the issue was resolved one employee walked away without a word. When it came my turn (i was friendly) they scanned my package however i was not given a receipt like usual, i dont know things have changed since it has been a year since I’ve used their service. I asked if i needed a receipt and they told me to just take a picture of my package, the guy was rude. I’m normally given a receipt even with a prepaid label, so I thought this was weird. UPS needs to train their employees in customer service, they are only open to customers for 2 hours a day and cant even fake a smile and greeting.

I missed a package because I was traveling for work, and these guys were super helpful catching that package at the center before it got returned. Thank you!

I like that even though i wasnt home to get my package i was able to go an pick it up the same evening

Took forever for somebody to come to the front and check package. Drivers outside didn't even acknowledge me or another customer.

The Gentleman at the counter named Jimmy was so helpful and great customer service. I love UPS!

They lied about trying 2 times to deliver my package on the same day. Not one UPS truck came to my apartments at all that day.

This place is only open from 4 to 6 pm. The guy was friendly and knowledgeable, but my parcel was at my post office and not at the UPS store. The notice might have said that and saved me a trip.

Such a bad customer service, misleading the customer and waste my whole waiting, and will deliver it next Monday.

Horrible customer service! Basically telling me they have no idea when my package will arrive that has to be signed for with an arrival window on a Monday of 7am to 7pm. This is ridiculous as I have a job and can be home at a certain time but my job requires me to drive and work up to and sometimes over 2 hours away. Then i was told my request for a shorter window would not go threw until too late on Monday and I cannot contact the warehouse directly and their drivers are not allowed to call customers and give me a time. Will they give me a $200 discount for me to take off a whole day of work? Will they give me a vacation day back? It would only take one phone call to help me, I know they have there routes and can give me an approximate time within an hour or 2! Instead I got a "there is nothing I can do for you". This is not true. They could give me the number and allow me to talk to a shift manager from the warehouse who has the route schedule or even better call them themselves and notify me with a time. Very sad as I was once a UPS employee and know the pride they take in thier work and customer service.complete fail!

Why the hell are you only open 4pm-6pm? There’s a UPS store in Atwater and yet, you guys couldn’t just left it there so I can more conveniently pick up my package but you guys had to send all the way back to customer center south Merced for pick up and have the shittiest open time.

3 days for a overnight package, garbage, customer service is rude and interrupts you when you talk. Then makes you repeat your self like they weren't listening. I wish I could send everything through the post office where people actually care about their customers.

Both lady manger in this location are pigs lazy and never try to help no wonder you look like a pig because you are pig.

This is the worse UPS and I am not one to leave negative comments but this driver wins the lazya** award. I was waiting on this package because it was for my car and I knew I would have to sign this driver never showed up yet I got an email sayin driver tried but no answer. There was no notice of this so called stop he claimed. I had to go to their office to pick up my package. They need better drivers Period!

Paid for next day shipping the shipper did their part but ups held up my package for 3 days because? Is the mystery question I think they have too many friends and homies working there.and they are just busy milking the clock. I'm a business owner and I should have to explain to my customers why their order is held up when I don't even know why when It's just been sitting there.waiting to be delivered!
#thinkaboutit