U.S. Bank Branch, San Marcos CA

By far the slowest, most crowded branch of any bank I have ever been to.

Was here to make a business deposit. People in front of my, as did myself, had waited 40 minutes for a teller and the people in front of me were furious as they had wasted their entire 30 minute lunch not even able to deposit or cash their paycheck.

Lady wanted my social security number for a deposit? Then when I deposited cash she counted out the cash one by one before putting it into a machine that counts money. So why waste my time hand counting? Also I had 3 checks to deposit, for which the teller made 3 separate deposits for each one. Filled out the deposit slip 3 times. Why not just combine them? It took me a full hour to to make a basic business deposit.

Two tellers working at 1: 30 in the afternoon? Where was everyone else? The line was out the door and the managers for the two tellers sat their acting like they were working hard as I watched them peer over their screens at customers literally yelling at the tellers of how slow the service was. This branch deserves to close down and I hope the management losses their jobs. I could tell it was horribly mismanaged and didn't really allow any blame to be put on the tellers themselves.

Also this branch looks like it was built 40 years ago. For how insanely expensive US Bank is to conduct commercial banking you would think their facilities didn't look older than my parents. Very upset and I miss Union bank which I never thought I would say in my lifetime.

Unfortunately Union Bank got bought out by US Bank. I was happy at Union Bank for over 20 years, and then one day I find US Bank acquired them. I could go on all day about how much this bank sucks, but I can sum it up by saying it's the worst bank I've ever done business with. To add to this, the fees are quite expensive compared with other banks. I have no idea how this bank can stay in business, let alone compete. There are so many better banks. It's not easy switching, but it's so miserable visiting this branch that I'd rather go through the trouble and bank somewhere else. Unless you like bad service, long lines, a dirty environment, and a lack of resources, this not a bank you want to go to.

Worse bank ever. Union bank was clean and new, this nightmare looks like something from Tijuana. No drive up, horrible building, tellers from a third world country, clock that does not work and crowded beyond belief. Teller windows look like something from a prison. Will transfer my DDS to another bank later. All the new debit cards they gave me never work or work only at the gas station. Horrible place and it is a disgrace to have this eye sore here in San Marcos.

If you have a choice, don't pick this branch, if you need to deal with opening an account or anything that requires desk, you have to wait for over an hour as they only have one person working that.worst banking experience ever.

Louise B has been the rudest teller I’ve had to deal with. I’ve been banking with this bank since I was a teen they always treat me very nicely. Today was different this will definitely be my last visit to this location would rather go to the Escondido branches instead. I was there for over 40 minutes and nothing got resolved

The worst bank experience, the employees act like you are inconveniencing them. They seem to hire from rejected DMV applications. Long wait times, terrible customer service, overall just a deplorable institution