US Social Security Administration, Fremont CA

I am very impressed with the service I received everytime I called. Waiting time on a few phone calls I made was very reasonable, less than 5-minutes.

Julie, the lady who helped me with my medicare application is very professional, thorough, helpful and very nice/pleasant. Thank you you for all your help.

Why is there no option to give a 0 star? Because of the lady from window 1, who messed up with my last name after my marriage, I had to wait for 3 months and spent $800 for the whole process in the court to receive the order for a name change. And guess what? In 3 months she asked for my immigration document and after making the copy of it, she decided to submit for the verification of my status from the immigration office. My questions are:
1. Why didn’t she ask for the verification when she made changes for the first time? BTW, I already had my SSN card with my old name and all the info regarding my legal status in the US had to be in the system (they asked for a proof during my very first visit).
2. Why did another representative tell me that after I bring the court order of the name change, they would quickly make changes with no additional headache during my next visit and I would receive my card in 2 weeks?
3. If the lady from the same window 1, who I saw during my third visit, found all the info in the system and had the original document from USCIS, why did she decide to make me wait from February? And again, there is no progress by now. And it’s almost June.
4. How the hell should I live knowing that I have my SSN card with invalid name especially during the pandemic period?
5. And who will be responsible for the miscarriage that I had a month ago because of the stress that she gave me?

And the worst thing that NOONE from the Fremont office can do anything to resolve the issue that appeared by their mistake. I am broken.

The security guard out front is great! He really helps set a positive mood. Wait time, with no appointment was about an hour on a Monday morning. The workers are all patient and the the gentleman who took care of me was great!

I went in without an appointment at the height of the day and was seen in one hour by an extremely kind, gentle and professional person named Rich. He got my replacement social security card ordered within two minutes and even unblocked my online account and set me up with one since the site was having issues with setting mine up. A blessed experience and we are praying for all those that are withering and ignorant of the healing and eternal life that is in Christ Jesus that we saw in the office.

The office and its employees seems to know what they are doing; in reality they don't, this applied to both the local and general office.my mother passed away late last summer of 2019; the social office took both my mother and living father from the face of this earth and consider them both dead, creating a big mess for may father, stopped his medicare and medical, i called at visited the local office in Fremont more than 7 times, every single time they take more info and told me not to worry the issue is fixed. The medical bill kept going up.then i went to social service office and spend another day to correct the problem from that end; i was SS office often makes these mistakes, but i was assured this time the issue has been resolved. Two weeks i receive a notice that my father was taken off the medical insurance completely. I now have to start all over again, with "ZERO" confidence the issue will be resolved. This agency deserve "ZERO" star for the stress they created for my father and my family. We are good citizens serving our country, and we deserve to be treated likewise. I hope someone higher up in this agency read and investigate these public matters and fix them.

Amazing people who work here.lovely and amazing excellent service from the security guard to the windows service.

So slow, pretty sure only one person is calling E numbers and at that he last called a number then called it again ten minutes later. No E had been called for over fifteen minutes since!

Nice staff, I got called window 17 Abbie served me. She was nice, knowledgeable, cooperative. Good experience.

Unfortunately this office visit was a very negative experience for me. The office staff at this location are extremely unprofessional and rude. I asked to speak to supervisor and they are just as bad as the staff. I was given the runaround five different times at this office. Every time I would come back to see about my newborn daughter's or Security card the staff would ask me for additional paperwork that was not asked before.

It was terrible! I been waiting 3 hours and they didn't call me! They only call A!
What's happen with the letter N?