Utsav Events, Anaheim CA

I hired Utsav Events for event decoration of my wedding, and there were critical misses for customer service and quality of service.

Months before the event, communication was lacking from the company's side. Instead of the customer asking what is in your inventory, why is it not possible to share prepared albums, catalogs, etc.of what can be done with your items? When asked for photos of items to be used in decorations, it was not sent. After agreeing on certain items, flower colors, backdrop colors, the end product was different. Also, it was hard to get answers to questions. When we decide on things verbally, if it is not written down, it is forgotten and not actually included. No blueprint or mock-ups were shared, no professional vision or guidance, or sending a form to client to get their input on small decisions? There was general confusion on what we wanted, and what was available. Insurance papers to the venue were late, causing additional stress. There is no point in paying 5 figures, if the customer has to do so much thinking of details, and have to micro-manage.

All that said, on the day of, the end decorations were good, although not exactly what we asked. I'd be willing to forgo this, but then the mandap fell down and endangered the lives of family. Could have been fatal. Why did it fall down? There was no natural disaster (earthquake, hurricane, tornado). A gust of wind caused a 4 pillar structure to tumble down. There were cone-like decorations on the mandap that also kept falling. Something like wind should be anticipated for, especially since the date, weather patterns, location were known for a long time. And assuming the response to this will be, "we can't predict strong gusty winds", fine. But why was there no one from the company there to help take the pillars off me and my wife's heads? Is a text apology all we deserve? Is this our fault that the 1 day that matters most in a couple's lives is spoiled because you think there is nothing you could have done better? Mistakes happen, and I am okay with that, but what you do after to rectify shows professionalism and common courtesy. Unfortunately, nothing happened except they ignored my calls to talk about this fiasco and a small text apology after I told them what happened. So I guess Utsav Events feels like mandap falling on its clients is normal routine and part of their contract, nothing to rectify there.

I can not, in, good conscience, recommend Utsav Events to anyone for anything related to event decoration or coordination. Stay clear.