VA Central California Health Care System

I’ve been going to this facility for years. Great care, polite and actually care about your health. However my last visit was to dermatology. Parking was horrible and elevators were slow and crowded. Late for my appointment and was told I had to reschedule because I was 15 minutes past my appointment time. Pretty sad.

Optometry is the worst, my doctor had a bad attitude about me questioning my eyes. She didn’t really explain to me how floaters works or how can I prevent it. They’re just there to get their residential hours, but don’t care about the veterans.

Way better than any hospital in fresno but the call center is junk! It says 2 min wait and you wait for an hour to make an appointment. I finally wrote my doctor on secure messaging center for an appointment. I miss the old local system. It really was a 2 min wait.

VA health in Fresno does a great job taking care of veterans. Major and recent renovations have really improved the hospital, and looks very modern for an older building, great job. Very informed and helpful staff. Been going to this facility for many years, only downside is the high turnover of doctors due to majority being interns and of course the neverending challenge of parking:) But always good to see the "regular staff" doctors there taking care of us veterans, many thanks for all you do for all of us!

Clean and helpful. I visited Hanford, CA Adventist ER for hip pain. They did an x-ray and didn't see anything and recommended an MRI. I went here, VA hospital ER the following Monday, got some more X-rays and they diagnosed my conditions and prescribed a new medication. They were able to diagnose my condition just with x-rays, but the other ER couldn't.

Overall I like the VA Health System however, their Mental Health Department leaves a lot to be desired. From what I've seen and heard the man in charge of mental health there appears to be out of touch with what's going on with the veterans and a set in his own ways. I was told by somebody in the mental health department that I wasn't the only veteran to complain about this man.

Been trying to get a hold of women’s health for weeks. It’s impossible to get through to them. I’ve left messages, been on hold for hours, the line drops, I get transferred constantly to wrong section. All I want to do is schedule an appointment! God forbid there is something seriously wrong with me.

I couldn’t be happier with Dr Cook and his work on my oral surgery and my implants he did for me. His going though the procedure with me step by step. He was kind and empathetic throughout the whole procedure he was skilled and confident and even after it was over he reached out to me at home to make sure I was doing ok. His dr and patient relationship is outstanding! I’m an seventy-five year old Marine veteran. Thank you Dr Cook.

I had nothing but good experiences here at the VA in Fresno. OIF (4) OEF (2) ARMY 1st Calvary. The only bad thing I can say is I could never get in for dental, I am 100% P&T disabled, not enough dentists. The VA in general is underfunded & understaffed.

Let down by the unclean condition. Would be a great value if our toilet seat wasn't broken and yellowed.

I was seen for anxiety for several visits. The provider never spoke and gave answers to my questions that didn't make sense, so I actually started to wonder if he spoke English until I read his beautifully written notes, which he put in writing but never relayed to me. He didn't prescribe anything until I asked, and he just gave me what I asked. The pharmacy gave false instructions, but I later found out that the notes that I never got contained accurate instructions. I wasn't referred to the Vet Center of any additional treatment, and when I walked in they were still completely reliant on my provider. I begged for a prognosis, diagnosis, treatment plan, or even just an index of suspicion, or anything. Much later I get a diagnosis in the letter for my VA claim: General Anxiety. Considering that's why I went into the hospital to begin with, it didn't help me at all.

I was just a number. I was repeatedly scheduled for appointments and nothing ever happened, but since I was in the system and being seen they said I was "receiving treatment. " The VA is not like an insurance that you can use anywhere else. I was told quite frankly that they will never approve outside care for any reason. The only thing that allows you to receive outside care is if they refuse to schedule you, but they can do absolutely nothing and get payed. The idea seems to be that the hospital is not payed the gov funding if you go to see someone else.

It's one beurocracy after another with the military. I'm feeling completely abandoned. I gave too much, and I regret every minute of service.

Was happy with the VA until now. I called in to have insulin refilled by mail as usual, was sent wrong item and recalled to explain I was out of insulin and was informed by pharmacy that it would take 1 1/2 weeks to get more to me, I explained that I would probably be dead by then but was told it didn't matter and my only option was to wait. Needless to say this has definitely lowered my rating. In the past my life was saved by the VA with an operation to remove cancer, I guess they feel it's now fair that they take what they once saved.

I can not complain about the care I get here my Doctor and the team are all my heroes. Doctor Pugoy is the best in this health care facility, like him and the others there they show that they care about you and your health.

Fresno V. A.has treated me over the past 30+year's, (stroke, cancer, surgerie's (rotator cuff, knee repl, type 1 diabetes + more. They may not be the #1 rated but I'm living proof that their care is Top Notch!

Worst experience of my life. I come in for anxiety and depression and I’ve been sitting in an empty room for 2 hours with out being seen. Super awesome. No wonder why I never come here and I’m definitely not coming here again

They saved my life. Dr. Baylor saved me. The nurses and especially the care takers gave me the best care

This time the eye doctor was timely and through. She was very nice and professional. She truly respects her patients

More than an hour in a space in the ER on evening of 2/3/2022, with an Achilles injury, no orders for xray or anything. House was busy but it takes 2 minutes to write an order for an xray. This is the worst VA hospital in the state.