VACCO, Ventura CA

In the middle of a freakin' heat wave, they seemed more concerned with $$$ than the comfort of my elderly (85) friend. Quoted over 10k when it could be done for 6k. Just sayin'.

BEWARE! During our home inspection, the AC was found to be nonfunctional. The sellers decided to use Vacco to fix the problem. Less than three months after we moved in, the AC went out, just as it was during the inspection. We had multiple contractors come out and they all told us the same thing, there was a leak in the unit that seemed to have been there long-term. We attempted to call Vacco to request all the documents they gave the sellers and their realtor, however Liz refused. She said the sellers were her customer (and even knew their realtor on a first name basis) and refused to give us any more documents. Liz then proceeded to call the seller's realtor and warn them of our request for more information. The manager, Mark, attempted to diffuse the issue by offering us their service to fix the unit at a fair price. He also said that their technician may or may not have missed the original leak.

Long story short, Vacco is choosing to cover up and protect the seller and their realtor, since they know them personally. They either have poor technicians or are liars.or maybe both. DO NOT trust any work they do, or claim to do, especially during escrow.