Valley Forklift, West Sacramento CA

They rent sale and service forklifts, manitus and LS tractors, and other items. Excellent customer service, they go out of the way.

We requested forklift options from Valley Forklift back in October of 2022. We agreed to a lease quote with Shawn Lyons on an electric forklift beginning in November. Here are subsequent facts: 1. Wrong battery charger delivered days later, 2. Correct batter charger was delivered weeks later, 3. While delivering the correct charger, a warehouse wall was significantly damage by said forklift, 4. Lease invoices were not issued until requested (in March) not consistent with our lease quote, 5. Repairs to an existing forklift starter switch was quoted at $70 labor and $40 parts, 6. After repairs to a starter switch and starter, total invoice became over $1000,7. Asked to end lease on 2/7/23, didn't come pick up until 3/2/23, continued to invoice. I have full email trails of facts including plenty of excuses for delays, poor service, and unresponsiveness.

My experience with Valley Forklift and Shawn Lyons has been one in which he will continue to sell, delay, and invoice until you say enough. I suppose it makes for good sales, but not a good experience. I am CEO of a company in Elk Grove and would NOT recommend Valley Forklift.

Just spoke with the owner, Gerry Hudson, he was not accommodating at all. He said he would send over his insurance information to fix the damage his folks inflicted on our wall. If you have any issues with this company, you'll have to do all the work and follow up.