Valley Hi Kia Service, Victorville CA

I am very happy with Kia's service, especially our advisor, Chris Iannuzzi. I didn't have an appointment, and I know it was going to be a long wait for my vehicle, which I needed an oil change. It wasn't too long of a wait for my vehicle to be ready, plus they washed my car. Great service, love my Kia.

Initially, I was happy, but then I started receiving strange texts from them. All of them are asking for me to leave a review, so here's mine:

The texts I have received (they are many) all say something like this: please leave a good review so that I don't get in trouble/get my full pay/don't get penalized.

Okay, this means one of two things: the management there will take it out on employees if the customer decides to not leave a review. Messed up policy. OR my suspicion: they tell their employees to make it sould like there will be a repercussion if we do not leave a review. So.they're extorting us for reviews? Holding employees hostage for five stars? Or manipulating us. Either way, it stinks, it's not right.

Also their warranty salesman and financer absolutely do not inspire confidence.

Mike, our salesman, was great.

I have had positive experiences with all of the service advisors that I have dealt with, but the majority of my service visits have been handled by Stacey Keen. And honesty, that has been by choice. Stacey is always very friendly, knowledgeable and thorough in explaining the repairs and service that needs to be completed. She also makes sure to keep me updated on the progress of the work and is available to answer any dumb or off the wall questions that I may have. I trust Stacey when it comes to servicing my vehicles. I have owned three Kia vehicles, two current, and Stacey is my go service advisor. She is my service advisor of choice not for just my Kia vehicles, but also for the servicing my Honda Civic and Ford Fusion.
Stacey has also taken good care of my son when he has needed his Kia Forte serviced.

I am truly thankful for Stacey and the Kia Service Team for providing me with excellent service.

Mark
Victorville, CA

More than twice I have scheduled service for my kia ev⁶only to arrive and being told that I have to leave it for up to a week. When I describe the problem and schedule the service nothing is said. I am sick and tired of getting there and being told this and will find another dealership.

Valley Hi Kia replaced four tires on my car and performed an alignment for a lower cost than anywhere else. My service rep Charlie is very professional and kept me informed throughout the process.
Thank you Charlie!

Kia has great cars there customer service at the Victorville location treated me like family! There sales manager went up and beyond the sales and service of my car. Thank you all including your financial department and service ImyKIA FORTE

I have a 2013 Kia Optima LX and after 257000 miles my motor Seized Alexis Lopez in service as well as Paul service manager took care of me within 2 weeks. I had a new motor put in for free by Kia Motors thank you guys very much appreciate the effort appreciate the follow up thank you for a great job

I will most definitely be taking my business elsewhere. I have a 3 year warranty on my car. I went in there after a routine oil change where the mechanic said my transmission was leaking amping other things. When I went in the person helping me told me that’s what I get for purchasing a used car and even worse for choosing a dodge journey because “those cars have lots of problems. ” After inspecting my car for a different issue he attempted to return my keys to me and tell me that my car was fine. I had to ask if my car was fine what about my leaking transmission? He responded with “oh yeah my technician told me about that you should get the checked out! ” This only lead to more issue about my warranty coverage for a rental and how they were only gonna cover 2 days of a rental and I was responsible for the other two additional days it was gonna take them to fix my car. After threatening to speak to the supervisor they finally said they’d have my car done the next day no rental needed. He said guaranteed by 3pm so I show up at 3 during my lunch from work and what a surprise the paper work had not been processed so I had to wait 50 minutes to drive off when my car was parked and ready to go at 2: 50 when my coworker and I drove on the lot. They proceeded to lie to us and say that the technician was still working on it that’s why it took so long but that was a lie because my care was parked outside ready to go at 2: 50 when I arrived

Went in for an 8: 00am appointment after 3 and a 1/2 hours they came and told me that it would be another 1/2 hour after 40 minutes they said they needed to run some more tests to make sure the issue they found was not the only one. They said that they would need to keep it overnight. They called me an Uber to take me home. The next day Friday I hadn’t heard from them and then informed me that they needed to order apart and it wouldn’t be there until Tuesday. Not a good experience.