Valley Hi Nissan, Victorville CA

The team at Valley Hi Nissan was excellent to work with as always up front and straight forward which we appreciate and I love my new truck!

I stopped by on 9/16/23 ready to purchase a recently marked-down car. Come to find out, this dealership decided to tackle on $1500 of GPS tracking subscription that I did not need or want. They said it was required to purchase the car. I negotiated the subscription down to $1000. Then the finance guy walked over and tried to offer me a $4000 extended warranty. I politely declined, to which he told me this was not optional. I told my salesman that I agreed to the "required" GPS tracking subscription but I refused to entertain a $4000 extended warranty, which would have been a 15% markup on the vehicle. Nevermind that the car had been sitting on their lot for 144 days at that point but I do not see how it is my issue to provide cushion for their inability to sell the vehicle at a high originally listed price. There was some back and forth with the manager and they agreed to remove the $4000 extended warranty "requirement". They then made me wait 2 hours for the finance guy even though there was only 1 person ahead of me. Conveniently, when it was my turn, the finance guy fell ill and did not allow for me to be in his office. He made me read and sign the contract with the documents that he sent to my phone. This is the second largest purchase of most people's life and he made me read the tiny contract print from my cell phone. I found that they had piggy-backed the GPS subscription charge into my sales price but in another section, had a separate charge for it so I was double charged. I tried to explain that to him and had to use my poor salesman as the middleman to bounce communication back and forth from the other room as I was not allowed in his office. In the middle of this, he decided to take on another customer in his office without resolving the billing error for me. After 2.5 hrs, I was seen by a female finance rep and I was in and out within 15mins. I was told I would get a full tank of gas but they added $5 to my tank which bumped it up to barely 1/4 tank. The key fob battery was extremely low so I was further inconvenienced to purchase a replacement immediately even though I had already paid more than the agreed upon price. In conclusion, any chance that this dealership can have to manipulate and exploit their customers as well as use deceptive tactics to add on unnecessary charges, they will.

Been with nissan for about 4 years now, came in to do a trade in, our sales person, Anthony, was nice. The people that assisted Anthony treated him poorly, were rude to him and would not help him or us. Went to honda next door and they were super nice, helped us with what nissan refused to, so we took a car out from them instead. Highly recommend Honda.

My experience was exceptional. My service advisor Mark always makes my visit a pleasant experience. Mark is very knowledgeable and always willing to explain things that I don’t understand. He is a great asset to your dealership.

Mike was very knowledgeable and attentive. Made the experience very easy. Even worked with my crazy schedule. Jack stepped in due to my late arrival and was more then helpful. All around 5 stars.

Need to have an office dress code for all staff, cashier's wearing tights should be not allowed. Gym attire should not be allowed in any work place Super see thru and not professional in any busines. Super sure customers were
Intimidating and though it was very wrong. Intimidating to customers and other staffing.
CUSTOMER SERVICE IS AWESOME

I bought a used grand cherokee months ago and the stereo wasn’t working after one month of use, I came back to them to claim any warranty and they only have giving me excuses and bulls…it… I do not recommend this dealer to get a car

I always like going into Nissan Valley Hi until I had a problem with my light that came on which look like my engine light, and they charge me 400 and some change. They knew that the symbol was about my gas cap not on right, but they took my 400 and some change anyway and that fat guy in the back went along with that lie, but that’s ok I see they are crooks and that mechanic he couldn’t even look at me when he told that lie, I sincerely wish someone put a camera under their car and catch these crooks and see what they are doing to innocent customers, I hope to never go there again. I use Midas now. I like dealing The young lady Marti, I guess I said her name right, and bc of her I was going to buy one of Nissan car, and give this car to my son, but after this problem came up I decide to keep my car until I buy GMC EV SUV, The hell with Nissan mechanic and their lies.

I can’t wait to buy a new car, said nobody ever!
At least, I’ve not said that often.
That said, I’ve got to be honest, This was the easiest car buying experience I’ve ever been a part of. Mike and Kelvin were honest, straightforward, and real people.
My transaction was seamless and for a change, my pleasure to meet is fine professional guys!
Look no further then asking for these folks, I guarantee you will not be disappointed!

AW

Jimmy provided great and excellent customer service. Drive 250 miles away and that’s saying something about the integrity of this dealership.

Jimmy Vasquez was extremely helpful. He help me navigate through all the cars features. We are beyond satisfied.

Isaac was unprofessional I don’t think I would go back. I went years to this place and I never was treated like this

Well when I first arrived I didn't like the appearance of the man at the front desk. He was very unkept, baggy pants and under shirt showing. Then he introduced me to this amazing young man named Mike. He became my salesman. Mike is a wonderful gentleman. As you know I purchased the Nissan Sentra and I love it.
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The service was provided within expected time frame even with added service provided. Staff was busy but professional and were prompt in notifying about status of service.

Simple oil change was done quickly. I needed to get an air bag replaced. Part needed to be ordered. The service adviser has stayed in contact with me. I have scheduled the repair for 7/31/2023. I look forward to taking my Frontier in for service, the crew at Valley Hi Nissan are exceptional!

It was great. I was very satisfied with my choice in vehicle. Anthony and the others helped make the process easy.

From the moment I stepped into the service center I was greeted and met with my service center representative with a smile and pleasant demeanor. He didn't try to sell me service which I appreciate since I am so used to that when I have gone to other places. My oil change and tire rotation service was very quick! I was shocked when I received the call to pick u my vehicle. Keep up the great work!

As a woman, I have really come to respect Valley Hi Nissan because they don't take advantage of you. If something can wait, they tell you. And they don't try to upsell you things you don't need. Their customer service is incomparable, and what keeps me coming back.:)