Value Windows & Doors, Duarte CA

Very bad post sale service. Its said life time warranty. But the the technician is very rude and find any excuses not to fix the problem.

Had a glass shop that no longer exists install a window in a solid door a couple of years ago. The sash constant force balance broke so the window would no longer stay open. Found the manufacturer, Value Window and Doors, and called them about the problem. With no hesitation they told me I could acquire the parts I needed from them. They offered to send the parts to me right away or I could pick up the parts myself. Fortunately they were local so I went and picked up the parts myself. They not only gave me the parts I needed but gave me a link to a youtube explanation as how to install the new parts. Besides this they gave me the parts free of charge. Their customer service is great. I would definitely use them when I need other windows and or doors for our home. Thanks guys, our window on the door leading to our patio is now working great.

Windows took 3 weeks to get them done, one week more than they promise, disappointing, customer service not so good, especially at the first building where u place the order salesman willy needs to work on customer service skills, have me waiting outside forb20 minutes while he finishes his cigarette and his cell phone call, I order 2 obscure glass windows and they make one with clear glass, then refused to replace it arguing it was my fault, so i have to go to another place to fix it and pay 80 drls extra, every one else tried there best to get my windows done, not coming back many more places with same quality and same prices shorter delivery time

I love this company! I had all my home windows replaced when they were EnviroGreen windows. They did the whole house in one day.without problems. Everything was clean when they left. The triple glass keeps my house cool on the summer and warm in the winter. I have had a few minor repairs which they have done promptly and free under their lifetime warranty. They are easy to work with and listen to what you want. I recommend them without reservation.

My contractor ordered $30k windows two weeks ago. When I saw them arrived I just want to cry. Instead of the 2 x 4 grids in my Architecture plans, they gave me 3 x 5 grids. Small windows should be 2x2 grids, they gave me 3x3. Now the elevation views looks so crowded, completely ruined the appearance. I asked my contractor why the grids not matching the plan. She said Value Windows saleswoman used their software automatically generate the grids based on the window sizes. Unable to have the grid patterns on plan. After my complain she contacted the sales, sales said they can take the glass off and their workers can hand adjust the grid patterns. We have to pay the additional cost of the labor and materials for more than three thousand dollars. Why couldn’t she tell my contractor early for this solution? That could save us lot of money and time.

Very poor service, waited 2 moths to check the installed windows have the problem, until now I haven't get another window now.

This company does not honor appointments, even after making three follow up phone calls. Unreliable.

This company is outstanding. I’ve worked with a lot of contractors, had lots of quotes and often do a lot of my own work. They’re one of best when it comes to the product, cost, Schedule and following through with promises

Product: the windows and door made a dramatic difference in the temperature in the house. They slide smoother than the more expensive ones I have in my house. They seriously glide very well
Cost: they cost less installed than the offerings at Home Depot. The cost was 1/3 of another quote
Schedule: they installed in less time than it would have taken to order the parts alone from Home Depot. They were installed in weeks, not months
Working with them was straight forward. The measuring took 30min. They sent a detailed quote. They installed in about 6hrs.

They’re what I look for in a supplier or contractor.

The weather in LA is so hot in summer. The air conditioning in the house has to go to the lowest temperature of 55 degrees, however the indoor temperature was still high.
My neighbor recommended Value Windows & Doors to me that they had a nice experience using their products. I called the sales and they said they could make an appointment for me right away. It only took six days for the whole process, from measurement to installation, and it was incredibly fast. Now I enjoy the smooth operation of the windows, and the coolness of every moment.