Valvoline Instant Oil Change, Wildomar CA

Been in several times still don't have the parts to do a basic oil change for my truck. Total waste of a place, don't bother going. The jiffy lube down the street is so much better.

Drive In Service. No reservations.
Prices are way high.

So today 11/30/22 I decided to give the shop another try. I have a 2015 Nissan Versa.
I had to leave work 2 hours early to get the shop in time.
I wanted to get my CVT Transmission Fluid Changed. Found a coupon on the app so I figured I would use it.
Come to find out after sitting In the car for awhile.
NONE of your Technicians or the Service Manager were even able to take the Filler Cap Off!
GREAT SERVICE!
It was going to run me about $215 to have the service done.
Instead it cost me 2 hours Pay for nothing!

I love that I don't even have to get out of the car. It's like your own personal pit stop.

Fast, friendly service! The young man that helped me was very knowledgeable and helpful. He knew pretty much knew everything there was to know about my car. I was impressed!

Fast, didn't have to wait. Called head to check what services they offered at this location, the agent texted me a code and a link for. $10 off coupon. Unfortunately the link wasn't loading up on phone and the tech wasn't able to honor it fully even with the code.

Great team of technicians (8/28/22). They are thorough with their process and not pushy about recommendations. They are good at catching details. My skid plate was missing a screw and they replaced it to keep it secure.

They are prompt at attending to you and keep the communication flowing at each step of the oil change.

Outstanding service! So professional and nice — like literally. I called 2 places and the woman on the phone for Valvoline was SO helpful and sweet. I then called JiffyLube and got the exact opposite. So naturally I chose Valvoline. Fast forward a couple hours and I drive up to the place and there a gal (who also works in the garage -cool!) approached my car and she was also very professional and hospitable. She told me what line to go in gave me a quick run down. When it was my turn, Christian worked on my oil change and he too had the same vibe. So professional and he was smiling the whole time! They are VERY clear when they show you your choices on a big monitor and you select what you want. They offer you other services and don’t push you to do one or the other but kindly tell you the benefits. The service was quick too, while you just sit in your car and wait. They show you your air filter and the dip stick so you are literally there in the garage with them. The last thing that really stood out is that whole garage (3 service drive thrus and probably about 8-10 member team are all smiling and working together. They have this thing down and looks like a well oiled machine. Pun intended! LOL Congrats to Valvoline and the Wildomar branch for setting such a positive, professional, kind vibe. (I know this is all just about an oil change, but in this messed up world we live in, I was pleasantly surprised). Thank you Valvoline Wildomar for a great experience. I WILL BE BACK.

Great quality of service. Marcus was attentive and had a sense of humor. I am definitely going to make this location my GOTO for oil changes.

The staff here is absolutely incredible and extremely professional! I was able to sit in my car and service was complete in about 30 minutes. Will definitely be back!

Loved not having to get out of the truck and get my oil changed, the radiator serviced, tires rotated and the air filter changed.

Very good customer service. Had an oil change and developed a leak out of the drain plug. Took it back in and no questions asked they took care of it. New drain plug and complete oil change with upgraded oil and I was back on my way in minutes. Really appreciate them standing by their service.

With rising prices & sticker shock of petroleum product cost$, great place for oil change. Christa & Marcus went out of their ways to point out past (dealeship) service issues (overtightened oil filter). Appreciate the military discount.

This is the best oil changing facility that I have been to. The crew was very professional, fast, and personable. River in particular understands customer service. I will be going back there for my oil changes and would recommend it to anyone

I’ve been coming to this location for a while and I noticed an employee seemed to lack knowledge while working on my car and I didn’t appreciate her dressing into her uniform before starting to work with another employee on my car. It’s very unprofessional of her as well as the company as a whole. I wouldn’t recommend this place after that.