Vans, Santa Ana CA

To describe my experience here in one word I'll have to go with. Tatiana is faster than a bugatti at getting shoes and makes no mistakes and comes out with multiple sizes in case you're unsure of fit. Bri was very nice at checkout and my experience was great

Javier was a great employee. He made sure we got the shoes we wanted. He worked hard. Good service!

Very nice clothes but the worker was not she put my nice shoes in the box and tore the Rhine stones on the shoe. I know she did it cause the shoes were taped together and in order for her to put them in the box she had to take the tape off so when she did she tore the shoe I didn't know till the next day thank God I had to come back to another one of their stores and found out there so i can get another pair of shoes, but in the end I got the shoe for less because it happened to be on sale at the other store thank you Jesus.

I went it to exchange a pair of shoes on December 27,2019. The person working in the front register told me to go ask someone for the correct shoe size and bring that the pair back to the front to proceed with the exchange. I'm in line and the lady behind me is being helped by that same person and she had the same concern I had and this person communicated with another employee via the walkie talkie to please bring him the correct size so they can exchange the shoe. I wish I had gotten that employee's name. He was a chubby white kid with a septum piercing.
Tip, if you don't like helping customers out, you are in the wrong business my man.

Left very disappointed all the workers there are rude make me not want to come here again, especially the guy that was working there today so rudeee, what happened to customer service?

Monday june 3rd 2019 12 pm. I recieved great customer service from two young gentlemen.i would gladly reccomend this location