Velocity Truck Centers - San Diego

Took my diesel pusher RV in to have it diagnosed with 2 issues. Service guy told me he would call me back around 3: 30. He didn't so I just figured they didn't get to it during the day. This is no problem as I wasn't in a rush. I called them before 4pm just to let them know that I had left it unlocked for them and would they move it behind the gate and lock it up. Person I spoked to assured me they would do that, and that there is security and cameras. I didn't have confidence this would happen, so around 7pm I drove over to check. RV was right where I left it and door still unlocked, window open. Someone from service had already been in it since plastic was on the seats and paper lined the floor, but they still left it unlocked. I locked it and left. Returned today and had words with the service guy about how unacceptable it is to leave a $250k RV unlocked after hours, out where I was able to walk in off the street, go into the RV and leave without anyone noticing. They obviously don't value my property so they will not get my business. Glad I have trust issues and decided to check.

Very professional organization it seems. Colleen and the techs in service were superb in getting my RV analyzed serviced while keeping me informed of the progress on the coach. Dave Rannells

No sale representative on site, not answering calls, voicemail is full. Please close your business, we may get someone else who makes this dealership better for San Diego.

Start off i took my company truck here and had them turn up the speed the truck was perfect until these people touched it now im having problems with the jake brakes aka engine break and i can not pull no more 28k and it short shifts and my rpms are way down now the company truck is lame.

Kept me in the loop with servicing on my rv. Very friendly. Comfortable lounge.

The service department and the service advisers very professional. I wish the parts department can be more professional. They need to take a page out of the service book.

My boss had this recall letter on his Cascadias requiring to go to the dealer for some sort of computer programming. He called this place ahead and was advised to bring the trucks in as early as 7am. We both bobtailed in from Miramar Rd at around 640AM. The ladies who serve the Service department were very friendly and efficient. Since it was a 2 hour job or so the technicians were at it right away. There is a small lobby in the service department and also very gracefully another service agent offered assistance when I was looking for an outlet to charge our cellphones. The Men's restroom kept spotless clean. This dealer has found Great people with above and beyond customer service skills. On top of it all the technician working on my assigned truck also took care of a pending recall regarding some brake assembly switch. It was unbeknownst to my boss and taken care of fast by the technician. Truly a great Team here.
The main entrance is 6006 Miramar Road (sharp right turn), there also appears to be an Alley way entrance off Miramar Mall on the West side. The Small street next to Stars and Stripes fuel stop has a dirt shoulder where you can wait out opening times.