Verizon, Cerritos CA

The lady up front was extremely rude they had no one being helped and told me I couldn’t wait inside and I had to wait for the next person that wasn’t here to get here and get help before they can help me which I know what I want already and it would only take them like 5 min to help me when I’m waiting 20 min for someone that is next to get here

Great place and nice new set up. They are always very friendly and was able to fix my phone issue.

RUBY! And her STAFF are the greatest!
PLEASE be sure to give them a 10 when you do the Verizon email review. I did not and it affects them so.
Sorry ALL I didnt know.

Fantastic customer service. Each of the employees I dealt with were helpful, professional and friendly. There were a couple people ahead of me but the wait time was not bad at all.

Great and courteous service from James. He was cheerful and helpful making a cruddy day a little better

I just want to share that it was a pleasure to work with Tim today He answered all my questions cordially and went out of his way to fix the problem I came in with.

The people working here couldn't care less about customer service specially the name Abigail. She is so rude she doesn’t know how to speak to a customer. She repeats the same sentence over and over like a robot. She doesn't want to listen to your concerns, it is useless to speak to her. She doesn't want anyone to go in the store and this is a corporate store. I was expecting a different treatment from Verizon, I will be taking my business elsewhere, very disappointed. If I could give negative stars I would for this store.

Store was busy but not full. No acknowledgment and it was difficult to tell employee from customers.
Looked around and waited at register for a few.
Other customers were coming in and not social distancing.
Store looked clean and parking was available.
Could not without knowing how much longer so I left.

Waited over 30 minutes in curbside pickup for my order. Every employee that came out made eye contact and then walk back into the store or tried to find something interesting. Even checked in on the app and no one came out. Tried waving someone down and they just looked away.

Considering cancelling my order and getting it at another store due the unprofessionalism displayed at this one today.

I went to the Corporate store in Cerritos to cancel a line from my account. The Customer Service Representative was very helpful and solved the issue in 5 minutes. They were great.

Not very friendly customer service especially not to new customers! Just gave us the bag not giving us any dets on anything in the bag!

Verizon is such a waist of time and money they start charging up more monthly thinking we won’t notice, common where talking about money here out hard earned money how would we not notice someone charging extra without having a answer as to why when you call the place and would rather you switch to another service I recommend t mobile