Verizon Authorized Retailer - Victra, El Cajon CA

Awful place I was disgusted at the customer service. I ordered a phone online to get curbside pick up. I was promised the phone within the hour only to be told 3 hrs later I wouldn't be able to get the phone that they where closing in hour and didn't have the time to help me. I walked over to Best Buy got the same phone in less then ten minutes popped my Sim card in and I was set
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I always choose to go to this location over any other, will even go out of my way, because the customer service is always amazing. This is the 2nd time I've been helped by Jeffery, he always so helpful.

Great customer service! The guy who assisted me was extremely polite & helped me understand everything & easily answered all my questions

Jeffrey was the best part of what could have been a terrible day, Thanks to his attentive informative, understandable presentation and customer service, it turned out quite the opposite. You just never see that anymore. I could use a guy like that 8 days a week. Bravo Jeffrey and bravo verizon.and that's precisely why I am and will continue to be a loyal customer
. I talked to my best friend about how great this mornings experience was. Thanks again, I love my new phone, Michele Heil, El Cajon Ca.

I had the best experience at the Verizon store at Parkway Plaza. I recently changed from AT&T after 15 years. I wanted to be added to a family plan and my brother first spoke with Jeffery over the phone. My brother said Jefferey was extremely helpful, knowledgeable, and most of all happy to help him. He urged me to go to this location because the service was above and beyond. I had the exact same experience working with Anthony and Jeffery in person. They were helpful, knowledgeable, and best of all.positive and a pleasure to work with. I am extremely happy with the service my brother and I received at This location. I look forward to being a new customer with Verizon! Thank you Anthony and Jeffery!
~ Sheila

Aaron was amazing. Knowledgeable, attentive, personable, and very expeditious. I wouldn’t hesitate to return to this store just for the great customer service he provided.

Jeffrey was polite and great help. I went in to change my service and get a new phone. Best customer service! Great guy.

My wife had her S9 cell phone screen crack today. So, I'm looking as what to do? I had called the store in Parkway Plaza, 771 address, and Paul answered, He's fantastic. Our conversation and suggestions, went like this; do I have the phone fixed, just place a screen protector over it, or replace the phone based upon type and cost. Fixing the screen.estimating about $100.00. Screen protection between $35.00 to $65.00. And replacing the phone $375.00 to $1,000.00, wow big difference. Currently from Best Buy S20 FE 5G, runs $350.00 till 12-9-20, than $550.00, from Verizon store $750.00 with no deals now. This shows how awesome Paul is and whatever way I go he's willing to help out in the process. Paul can write the book on Customer Service, I would tell his management to listen to Paul and his team. They keep customers and to come back for great service. Thank you Paul.

Paul was great he made sure we got it right before we left. Verizon was really giving him trouble over the phone but he fought it thru and we are happy
So after we received our first bill we realized we got sucked in, over charged and led to do a lot of calls to Verizon. I went back to see the person who sold the phone to us and they removed me from the store. Be careful this store will sell you items and mislead pricing and to straighten out you need to make a phone appointment with Verizon probably took two weeks of calls but we finally got it resolved. The store priced us out a phone $479.00 but it was only a $179.00 phone we paid tax on it and were told we would receive a 150 credit towards phone, boy were they tricky. All in all Verizon’s main office took care of us.

After day after day of holding on phone for assistance and not getting through or any callbacks, I came into this Verizon. No wait and I received assistance from Anthony. He helped me with everything so needed and also made sure I was getting all the discounts on my account of 5 phones. Great customer service and helpful. Recommend this location!

Paul was very helpful and gracious. He answered all questions I had and even helped place my screen protector on (which I appreciated).

Great customer service. Anthony helped me order my phone and figure out the best changes to make to my plan, then Paul got everything set up when my phone arrived. Both were very helpful and friendly.they made my experience easy and pleasant.

The service is great however switching over from one company to Verizon is expensive. I switched from Sprint to Verizon and if Sprint would have offered what they recently offered before I switched I never would have switched from Sprint because of the high cost however I'm with Verizon now so I have to make the best of it.

Paul was awesome helped me choose a phone best for my needs. I chose the Samsung galaxy Note 10 Ultra. Great guy great service.

I went out of my way to get to the store an hour early before their posted closing time only to find them closed. Why not stick with the business hours posted on the site and as their voice message states when calling the store number?

My experience with Jeffery Ribera went above and beyond any of my expectations. He literally handled my 82 year old dad that can’t hear and has zero technological skills with compassion and unlimited patience.

We found that we a had a major security issue that caused my dad to be locked out of his account and he didn’t have a phone. My dad has many medical issues and can not be without his phone. Jeffrey spent over 6 hours speaking with every department within Verizon.fraud, transfers, core. He did not give up on me. He finally pushed through all kinds of transfers and resolved my dads account issues. I left extremely satisfied. Thank you Jeffrey!

I had the same phone for over five years which was slowly dying on me. Going to a Verizon store has been dreadful in the past where I have to wait a long time, and the associates are not always knowledgeable. This time I went to Victra in Parkway, Plaza and it was a total different ballgame! The guys there were very helpful, very knowledgeable, totally hooked me up with discounts, I didn’t have to wait, they transferred all the information into my new phone, Uploaded the apps that I needed
Into my new phone for me, and answered all all my questions! Definitely a happy customer!

They were fast to help us. Their employees are always so funny and a pleasure to be around. By far the best place to get any cellphone help!