Verizon Authorized Retailer - GoWireless, Alpine CA

After purchasing a new Samsung phone (from Puretalk) I struggled for about 7 days to follow the "instructions" printed in tiny type in a small leaflet, the only instructions included with the phone. I was essentially unable to obtain any response from the new phone, although the display did activate with a meaningless symbol. I have over 50 years of experience with computer use, including programming, but always before have had meaningful instructions to refer to. Not so, from Samsung!
Finally, completely and interminably baffled, I took the phone to GoWireless, and turned the problem over to David. After about an hour of manipulation, David succeeded in transferring the info from my old Samsung to my new one!
When my problem was solved, I asked for the fee. David's answer: "NO CHARGE"
In despair

Should be 10 ’s! Happened to get the manager, Gary to help us on selecting phone upgrades. He was extremely knowledgeable, taking the time to explain the differences and all the features. He very patiently answered all questions and guided us. What a great experience, customer service the way it should be! Thank you Gary, you’re the best!

Very happy but Tuesday I went in because my mom's phone is supposed to have internet but she doesn't. The female behind the counter was so rude. I tried to explain that I was deaf and couldn't understand what she was saying. I went up to the counter and she backed way up. What part of deaf didn't she understand. She kept talking I'm guessing. Made no attempt to communicate with me. I would have appreciated her writing down what she's saying. Non professional. The guys are great.
Unhappy

I am totally revising my review. I guess the other day, I went in having a bad day. The last two times we've gone it has been great and Joey has been super fantastic! Thank you so much.

Best cell phone service center ever! David is awesome! Extremely professional, effective and efficient! I was in and out with a new cellphone with 15 minutes. Very much appreciated! Thanks David.

Thanks to David at the Alpine location for his quick response and action in resolving my issue. In addition, he gave me helpful information about new phones and problems I was experiencing.

Maritza Was awesome. She has great customer service skills I will be coming to this store for anything else I need.

I went in to have someone help me with the home screen configuration with my new Note 10 plus. Boy he must be having a bad day because he was extremely rude. He basically jumped down my throat over the question I had and told me three other folks had already been in asking about this same thing. If this young man is going to deal with the public he should learn to mellow out and be a bit more polite or get a new job!

I worked with an excellent young man who was so good to me and when I had a problem he helped solved it. He's a good guy and very knowledgeable, if you are in the area and need help stop and ask for Edgar.

I brought in a demolished phone unlike any they had ever seen before. (Not exactly something you want to be known for). I walked into the store and was warmly greeted by Alex who was so welcoming and patient as I explained the whole complicated mess I had made of my apple account. He let me ramble on obviously upset at the loss of my phone and potentially all my data but he kept cool and took care of all my issues with great professionalism and courtesy. I just have to commend him for his natural ability to work with those of us who were panicked and did it with a calming reassuring smile. The manager Edgar was also incredibly professional and knowledgeable. I felt like they had my back and were going to stay with me for as long as it took to solve all my issues. Truly an excellent experience. Thank you Alex and Edgar for all your help!

Jeanette helped me tremendously. She fixed my phone instead of me having to buy a new one. She told me of all the promotions and I might be coming back for a tablet. They have good deals.

Jeanette Esparza was very knowledgeable & matched me up with the perfect phone for my needs. She is very personable & tech savvy at the same time.a rare combination!

After 7 plus hours of dealing with several other people and being on hold for technology help and being furious, I finally was able to get my new phone set up with the amazing assistance of Jeanette. She was calm, kind, and very knowledgeable. I think she's great! Thank you again, Jeanette!

Rude representative and lied about a new device he sold me that was 4 years old after I checked with Verizon. Acted and told me he was doing me a favor by applying a discount. Overcharged me as well. Would never go to this store again, best to double check with Verizon Corporate on prices and if they are selling "new equipment" or old and charging for new.