Verizon Authorized Retailer - Cellular Sales, Goleta CA

This place is HORRIBLE with customer service. As I stood in line they helped the customer who walked in after me and the reason is because he had helped him earlier, no I am sorry but if you leave the store drive off then come back you are considered a NEW customer regardless of if they were just helped 2 hours ago or an hour ago therefore you help in the order a person walks in and steps in line. And as for answering the phones, they cannot seem to do so as the phone has just rang 20+ times as I have still been standing in line. I know how customer service works, all it takes it 2 seconds to let someone on the phone know you can and will be right with them.the staff is incapable of the simplest of their job tasks and I am not sure how they have been hired here. I have stood in the store for a significant amount of time and out of the 3 staff members working, ONLY one is capable of multi tasking. If I could give zero stars I definitely would!

DON'T GO HERE, use this store as a last resort, I spent 2 hours having them up sell, rude not smart staff. Jose, collected my fees, but forgot to have me sign, so when I returned I had to start over. The heavy blonde boy Zak, spent the whole time I was in there eating and drinking energy drinks, then drove away for another 30 minutes to Chipotle, I guess he is the owner of the store, he said he could take his break anytime which is what he did when the store opened at 10am. Too bad he was too busy eating to not help me and not come out when others walked in. No one ever showed me how to use the device I spent over a $1000 on the telephone and it doesn't work that well that will it's made by Samsung.

Sales associate that helped me: Logan Sturney
Date: Friday November 26,2021 around 1pm
Devices: Samsung Galaxy S21 Ultra (2 items) and Samsung Watch 4 (2item)

Our experience with Logan.

Logan explained to us the cost of items and activations. Offered us options to the "buy more get More" promotion and assisted us in our needs. He explained to us the promotional trade-in for our Samsung Galaxy S10+ phones and helped us walk out with upgraded phones. He told us our credit will reflect after 2-3 months billing cycles and after that everything is good to go. * He also explained to us how the watches work and how they are an add-on to our telephone numbers. He provided us with needed accessories and guide us on how to verify our liquid glass warranty.

Overall, we enjoyed our experience with Logan. He has good customer service, made us feel comfortable and invested time in our device activations and making sure they worked as we desire them to. He also followed up the next day with me to make sure that we are satisfied with our devices. Quite frankly, he is a chill guy that explained how things work and what to expect. I hope to see him on yearly basis to upgrade our devices and will seek for his assistance.

* edit 12/01/2021 - promotional credit has been applied. Thank you Logan for your help!

We just finished a purchase/upgrade of 3 iPhones and an IPad for our family. Every went above and beyond to give us the best deal and solved issues and save us time too. One complicated item he worked on without me having to be present just to save me time. I highly recommend this location. Everyone was super nice…. Even to our little dog that is really shy. (The background music was good too)

We were really impressed with the size and decor of the store. The stainless steel/chrome looked industrial yet polished. To our surprise there were only two reps working in a very busy location? We were fortunate to have Logan to assist us and even more fortunate to get in on their promotion of upgrading out phones, watches and ipad. Logan was personable and helpful in our transaction. He always had his mask on…kudos to him.
I would suggest to housekeeping to clean the stainless rods at the bottom on all sales desk! Lots of lint and dust!
Also to the managers…. Hire more people to work! The line was incredible when we left. Where are the females?
We are very excited to pick up our phones late October!

If you want to start a new phone plan, go to the Verizon cooperate store in state street, where they won’t charge you 35 dollars for service fee and 20 dollars for a SIM card. I asked the person here if all Verizon customer have to pay for these fee, and they just said yes. After I went home and checked, Verizon cooperated store won’t charge you any service and sim card fee. Avoid this AUTHORIZED RETAILER at all cost if you want to be a new Verizon customer.

Johnny Flores was extremely helpful. Loved working with him as he was extremely thorough in explaining the changes and benefits to my account. Thank you Johnny!

I received excellent service yesterday from William Marroquin-Haslett at Verizon. Another employee could not complete the purchase order two days prior for a new Iphone. William took the time to call technical support and figure out why the system was having issues completing the transaction. He did it all with a pleasant and friendly attitude. Thank you, William!

I had a pretty complicated request and there were several technical difficulties along the way, but William helped me and was super awesome, despite the time it took to get everything set up. Definitely deserves props for his perseverance and good attitude.

I went to the store today and met with Zak. He is an awesome professional knowledgeable patient and Kind staff member.there were a couple of things about my iPhone and my bill that I could not figure out on my own. I had tried various ways and was unsuccessful. Going to the store today and meeting with Zach he was able to solve both my problems. He was creative in the problem-solving as it wasn’t an easy fix. He was persistent and stuck with it until he got me my answers and fix both scenarios. When I meet staff members such as Zack it makes me want to continue to use Verizon and tell other people about how wonderful he is and verizon is. Thanks so much for hiring him

Hector was fantastic! My mother in laws phone wasn’t working and we couldn’t figure it out. Hector was so patient and helped fix the problem quickly! Yay! Thank you so much!

If you are looking for great Verizon experience go to Santina and Hector! Thanks guys for such fabulous service!

I had an amazing experience with Every he answered any question that I could think of and then some! Every was so patient with me as I needed assistance to transfer from my old phone to new phone! The location was fantastic it is large enough for 6 feet distance!

This review is for a visit to order a new phone that was added to our plan. Logan was very helpful in setting up the new line and ordering the phone. He was not pushy when offering accessories, which we already had. William was gracious enough to let me pick the phone up right before closing a few days later when the phone arrived. Overall, our service through Verizon has been a lot more consistent than we had with AT&T. Kieren helped us make the transition between carriers but I was told at our last visit he’s moved on. Overall, the entire staff has been very helpful at this location.

Beware of this location. They are not a Verizon store, they are just a reseller. All that they do is sell, up-sell, and resell. I sat there for thirty minutes listening to them aggressively sell two elderly ladies. I had a bad SIM card and they wanted to charge me $20. I went to Calle Real and it was $10. Finally, I called Verizon and they said they could give me credit for a SIM card at Calle Real, so it was free. Beware of this store.

I was inside an actual Verizon store when I called this retailer store asking about the liquid screen protector that was or wasn’t properly placed onto my screen when I had went in to activate my phones. I had to talk to two different employees that were both overly disrespectful. The inquiry was about the liquid phone protector, how to make sure it was applied correctly and how to remove them safely. Kind of got a “laugh in my face response” from two men who disrespectfully spoke over me the whole time I was asking questions while also belittling me. To the point I had to remind the rep I am a customer and not a friend, so his tone needed to change or I needed to speak to a manager. Apparently there isn’t a manager on duty, and was unable to get the owners contact information to file a complaint. Customer service was so bad — they told me if I wanted that info I would need to contact corporate. Truly about to switch who I do business with based on this experience. Would absolutely never go back. I was also actually at a Verizon wireless store (in person) while talking on the phone with this retailer and they were in shock with how little help was provided. They also mentioned how the “real” stores don’t offer that type of screen protector so they weren’t even convinced the slightest that our was placed on given the response of two terrible team members that I spoke with. Hope they do something to bring a friendlier staff to Goleta!

I came in because I was having problems with my old phone. Thomas helped me with sorting out the problem and helped me move into a new phone. I am happy that the issue with my old phone did not transfer to my new one. Thank you Thomas you were excellent!

A total scam location. My family and I came into this location for assistance on activating phones and accessory purchase and during the initial conversation I had a feeling I was being scammed, because the representative gave me two options. Verizon was going to charge me $50 per phone activation or buy two screen protectors and get the activation fee waived by manager approval. My spouse and I decided to purchase two new screen protectors and get the discount on activation. We never watched the representative place the screen protector on the phone and today when we visited a Verizon store they let us know that our phones don’t have screen protectors. The representative recommended us to call that store and request to speak with a manager or authorized retail owner. We called the store and instead of providing us with customers service we spoke with two representative who were extremely defensive by our questions and decided to hang up on us twice and rudely disregard our concerns. We were prior AT&T customers and decided to switch for a different experience and clearly Verizon does not care for their customers. Extremely disappointed in the experience we had today. We were completely scammed and still trying to get our money back. If you’re reading this post for potential service provider, DON’T SWITCH TO VERIZON. THEY DO NOT CARE ABOUT YOU.