Verizon Authorized Retailer - Victra, Indio CA

Everything was great, except that my emails and saved emails didn’t transfer. I seriously need them. How do I get them?

Excellent customer service. I will definitely recommend this location to all my friends and family.

Was never greeted when I walked in or acknowledged. Guy was on the phone helping someone over the phone instead of helping customers in the store. Waited 30 minutes just to pick up a phone. While I was being helped the employee constantly was distracted working on another device thus making me wait even longer. I would have walked out if the phone wasn’t already paid for online. Go somewhere else and save yourself the hassle.

Was immediately greeted by a young man named Daniel. He let me know he would be with me in a moment. He was worth waiting the five minutes for. He was excellent and showing me the products of a new iPhone. Once I was able to pick out an iPhone, he explained everything to me. I was so happy he was able to transfer everything from my old phone to my new phone. His professionalism was excellent and he was so friendly and kind to this 71-year-old. He made it easy for me.more associate like him are needed. I give Daniel a 10… a very patient associate he is.

Terrible customer service. Went to upgrade my phone and Vanessa m told me it would be 350 dollars once I pay off my phone and pay the taxes on the new one. I told her that was weird because it was only going to be 300 back in December and I’ve made more payments towards my current phone since then so it should be less. She just shrugged and said, I don’t know. I needed a new phone because my speaker was broken so I just went ahead and did it. After I did it, I found out it was more expensive because she just added charges for a 55 dollar phone case, 65 dollar screen protector and 50 dollar lense protector. I went back in after looking more closely at the receipt and she told me she couldn’t refund it and I had to buy those accessories as a bundle in order to upgrade my phone in store. She said if I didn’t want the accessories then I could only do a phone upgrade online. I left the store and called corporate and they apologized and told me she gave me False information and they refunded everything for me because the rule is 14 days. Look closely at what you’re being charged for before she tries to scam you in order to get her 5 dollar accessory commission.

Erik was very helpful! I recommend this location and requesting for Erik if he’s available.

Eric C helped me choose the right plan. He made it easy. He is very knowledgeable about the products.

Had to add to my review. Had a question on my bill. Javier called me back and explained everything. Great customer service! Highly recommend!