Verizon Authorized Retailer – Victra, Fountain Valley CA

Great service! I originally went to the store on Beach blvd but they were not able to activate a SIM for my line because it was on the old grandfathered unlimited plan. Came here and Ivan was able to activate it for me.

I've had nothing but problems at this store they set my iPad up incorrectly they lost lots of Photos contacts etc promise to give me free things in charge me promise to give me discounts on covers and charged me again if you want to come to this place you better make sure you check your invoice and read it very very well because they change a lot of things and when you call on it they hung they hang up on you I do not recommend ever going to this place you should go to the Verizon on Heil and beach cause that is a company store and this will not happen there I have dealt with Vaughn Jacob and Maria and have nothing but lies over and over again with Jacob being rude and hanging up after I asked about discounts on the covers Maria promised were supposed to be 20dollars and 35 not 44.99 twice. Jacob told me because I got other discount I didn't deserve to get the discount agreed on with Maria and hung up on me

They hooked me up yesterday, 4/4. I got an iPhone 11 and an iPad for a sweet deal. I’m a teacher and need my technology right now to teach. So grateful they were open. Thanks guys!

After a rough experience with an online purchase, very long story, I went in to the store to purchase my new phone in person. The sales person who helped me was terrific. He took the time to check my account to make sure I was on the best plan for me and my family. I also walked out with the phone I wanted. Thank you

Horrible customer service. Parents tried to get clarification on a bill increase bill and the guy couldn’t give a specific answer, only guesses. When they tried to seek clarification, he was extremely rude and had an attitude. He was more concerned about making a bundle sale. I looked at their bill after they left and it took me one minute to see a military credit wasn’t given this month by mistake. We called Verizon customer service and they took care of the issue. Highly wouldn’t recommend dealing with this store.

Was having IPhone issues and Vaughn took care of everything and had me on my way fast! Vaughn is the man!

Enjoyed working with the representative he was very knowledgeable and patient with my many questions! I look forward to returning in the future!

Professional. Familiar with all equipment and Verizon plans. Jacob is THEE man. Maria is Awesome. Highly recommend this dealership. Much better (by leaps and bounds), than location on Beach Blvd, and Heil in Huntington Beach.

Andrew has helped out with my problems this morning, very professional all around, got me the best deal, and I walked out happy. Store was also nicely clean

Store personnel was great, they took time to answer all of my questions and help set up my new phones. They also reviewed my plan and saved me some money without cutting services offered. Great job, I'll definitely be going back in the future.

I went in there with a question about my phone.
The millennial with the earplugs kept pushing me to upgrade to a new phone.
When I told him for the third time that I was not interested, he told me that I would have to go to a store in Irvine for technical support, as such matters were not handled at his store.
Whenever I tried to pay my bill in cash the salespeople would tell me that I had to pay a fee for that.
Finally I went to the another location to cancel my account and they told me that Verizon had no such fee policy.
I have been with MetroPCS now for several months and they are great. No pushy salespeople or hustling.

Very impressed with the communication skills that Jacob had. He made my entire experience at the FV Verizon Store go very smoothly.

I have been with Verizon for 18 years.
Yesterday I was very fortunate to meet
Jacob. He was very very helpful and very
informative. I really liked the atmosphere
in this Verizon. Very friendly crew. Thank
You once again Jacob.

Andrew, the salesmen was very friendly, thorough and quick! I recommend him to all current and potential customers!

I have never felt so taken advantage of. When I asked if there was going to be any set up fee's, the worker said no.after looking back on my statements I found out that I was charged $150 for 3 different set up fee's they never mentioned when I was buying the phone. I thought my money was going toward paying off my phone.not random set up fee's they never told me about. I had no idea stores like this could rip off so many people and because of this situation, I am canceling my family plan because of the fear I have of them ripping off my family that wouldn't know any better. This saddens me because I thought so highly of Verizon and when I went back to the store to confront the person who charged me for all these fee's.a employee told me that he got moved to a different location because of overcharging and scamming other people like me and that the only refund I could get was the water insurance bill, I never knew I bought. I hope this finds you well to anyone who reads this before going into this store and that you don't get ripped off or taken advantage of.

NOT A VIRGIN MOBILE brick and mortar. DOES NOT SELL VIRGIN MOBILE COMPATIBLE PHONES OR VIRGIN MOBILE PROVIDER SERVICES OR PLANS.

True sketched businessmen. Tricked me out of my old plan because they want to write the contract. Not real Verizon.

Not a good store. I should have read the reviews first and gone elsewhere. I upgraded my phone and jetpack and was told there would be no upgrade fees for either device, and specifically said I did not want total mobile protection for either device. Looks like that never happened, so now I have to clear that with Verizon billing. I worked with someone by the name of Vaughn.

NOT an actual Verizon store, a re-seller. They scammed me twice! Year and a half later and still paying for a tablet they scammed me on when I came in for a SIM card ($20) telling me I could "get a whole new tablet WITH a SIM card for $20 on promotion! No extra fees! Great timing! " When in reality they signed me up for a third unneeded phone line and added an additional tablet I didn't need in the first place. They kept my perfectly fine original tablet (was still in box b/c I didn't have a SIM!) on top of it, and I haven't been able to get it off my bill even though that phone line and tablet haven't been used in a year and a half. Shouldn't figured something was fishy when they said to come back in with my bill if I was charged a $50 activation fee and they'd credit me back the fee. Which I was and I did get the credit and it felt shady in the whole way it was handled. All the time still not knowing or being told I would have a TWO YEAR additional $10 fee ($240) instead of the $20 SIM card I went in for.
Other scam I uncovered while dealing w/ the tablet scam came from when I originally went in b/c my phone had stop charging (of course it was right after the warranty had ended) and I wanted the lowest cost phone. They said the old model galaxy was on promo I'd get a rebate card in the mail and the phone would be free! I got the rebate card in the mail but found out over 6 months later I'd been paying an additional $20 a month for the "free phone" Called Verizon and they said the phone was not free and I'd been paying the normal price the whole time. All the way around I've wasted countless hours on the phone w/ Verizon customer services and trying to communicate with this store and lost hundreds of dollars. If you buy from here go over EVERY line of the agreement with them before you buy or sign anything, or even better go to an actual Verizon store that will take excellent care of you.

Beware. Victra is not a Verizon Wireless corporate store. They can scam you in to buying unwanted accessories and contracts with very little oversight from Verizon Wireless. Good luck if you want to try to return something. Search for Verizon Wireless and avoid "Authorized Retailers. "