Victoria Healthcare and Rehabilitation

The people here really care! Great customer service and everyone is nice.
The food really is the best! I eat the food there everyday!

21 days, and exit with a bedsore. Not the place to come if you're immobile and need to use diapers instead of a bathroom. Unless you can change your own diaper while healing from a broken pelvis.

The Hoag-affiliated doctor prescribed an additional heavy pain killer without discussing it with me (the daughter), even though he noted in the chart that he _had_ discussed it with me.

They use jargon and acronyms when "explaining" things, from diet to exit procedures.

Several patients were demented and loud about it. Some wandered about. One slammed the bathroom door in my mother's room; she was not a roommate. The first roommate complained loudly about having to share the room; my mother was moved. The next roommate checked out early, feeling that her condition was deteriorating. Another roommate "petted" my mother affectionately; _we_ requested a new room.

Note that lots of the reviews are by employees about what a great place this is to work. They didn't seem so thrilled to be there when tending patients.

BTW, the exit report never mentioned the bedsore; we discovered it during the first diaper change at the next location, a Board and Care home.

Avoid VHC.

I was there in March 2021 &the staff was kind & nice
, but unfortunately my heart rate goes to 165 and I kept begging to go to ER, but they waited til the next day and I got very ill and I had to stay at the hospital for a week.: (

Victoria Healthcare is an amazing Skilled Nursing Facility. The facility is clean, well kept and there is no odor that is typical in other nursing facilities. Both the inside and outside of this facility is maintained to the highest standard. The outside grounds provides a beautiful setting that residents and families can enjoy (before COVID-19). This facility is truly the preferred facility in all of Orange County.

The staff at this building are dedicated to providing excellent care and making our residents and patients feel like a part of our family. The therapist at Victoria Healthcare are truly in a league of their own. The therapy team is friendly and encouraging, but will also give patients and residents that extra motivation to fight through the difficulties of therapy to get them stronger. They have a unique ability to find innovative and creative ways to provide therapy that has proven to help our residents and patients gain strength, as well as give them a level of independence that they once had prior to their stay.

During this difficult time of COVID-19, Victoria Healthcare has adjusted and evolved with the changing environment to provide opportunities for families and residents to remain connected. They offer weekly updates regarding COVID-19 that help ease the anxiety to our families as well as provide a true transparency of how they are caring for their patients and residents during this difficult time of the pandemic.

A very safe environment for my grandmother. We’re so happy to know that she is in the caring hands of the staff here.

I’ve worked here for the past 6 months and have loved it. I feel like i’m part of a family whenever I’m there. I try to get on to the floor as often as I can, and I love it. I do whatever I can to help the residents and being a smile to their faces. The staff is amazing and so responsive and positive towards everyone. Times are tough right now, but they leave whatever they are dealing with at the door so they can give 150% to everyone to help. It’s such a great facility!

Facilitys clean and its on point. As well as the customer service is beyond what was expected.
Walked out with 100% satisfactions
Thank you again

Clean! Covid safety is at its best. I remember coming to nursing homes and being able to read and play board games with the elderly as child. This is the facility that makes you want to do that. The staff is friendly and if I had to choose a site for a loved one of my own this would be it.

The facilities here were great and the staff was super friendly and nice to my family and I. Would definitely recommend to others and would come again

Very clean and well organized building. Staff is very attentive and demonstrates a high level of compassion to the patient’s needs. Management is very involved and supportive of their staff. When any concern is expressed they are quickly resolved to our satisfaction. Will definitely recommend Victoria Healthcare!

The place has been such a blessing to me & my family. The staff is so attentive & kind. Facility is clean & well kept! Thank you Victoria Healthcare!

My family and I dreaded the thought of my father needing care in a skilled nursing. THANK goodness for Victoria Healthcare. My dad became a frequent faller this year and after his last fall, he needed care and therapy. He was at a previous therapy building that was good, but not for him because the were too aggressive on time. I brought him to Victoria because they are a 5 star facility and heard the have amazing staff. They really do!
He's been so happy, and loves the care he has received. I think he was hoping to spend the rest of his days there. His stay lasted about 6 weeks. We can not believe the progress he's made. Thank you VHC for taking care of our dad!

Nothing but positive feedback to give for Victoria Healthcare. I personally have enjoyed excellent service and care from the staff, and also have had family members receive the same level of quality service and care. 12/10 recommend this place to anybody.

This is a very clean facility. I would recommend it to anyone needing rehabilitation or 24hr nursing care. I had the opportunity of working on a construction project at this property. I spent over a month, 5 days a week, 8+ hours a day here and never heard a single complaint by a family member or an employee.

I am truly grateful to the wonderful people of Victoria Healthcare Center especially Ms. MJ Park and Mr Jose Chavez, they run a really tight ship, and they manage to keep this place a safe places for patients like one of our residents. In this Covid-era, I know that getting into one of the rehabilitation places is scary, but our client who was here for almost 3 weeks is so grateful, thanks for the warm, gentle and kind-hearted staff who were there all the time for him. He came home and back to his old self. Kudos to all of you. MJ & Jose, Mr Joe will see you back to visit, if the place opens for guests.

I've worked into many and different nursing facilities around Orange County and Victoria Healthcare is by far the best place that I've been into. Not only the building and the rooms are clean and safe, but the people; from CNA, Nurses, and Administrators are all great and knowledgeable. They are all trustworthy, work as a team, and prioritize the safety and dignity of the residents. I highly recommend this place to anyone that is looking for a place for their loved ones.