Visalia Auto Hause

The team here is great, always reliable, very helpful with information. Very fair prices keeps us coming back.

Best place to smog your vehicle.
Techs are friendly and courteous.

Thank you

These guys were awesome. They had me in and out in under 10 minutes and were super respectful! I don’t know about other services, but for a smog test, it was quick and easy!

Took vehicle to have check engine light looked at. Received call at 212PM telling us what they had replaced but that didn’t fix the check engine light. Asked for authorization to continue working the check engine light (only phone call we received from business requesting authorization). We declined the work. We were told they replaced the Mass Airflow Sensor and the cost was going to be $650 plus tax. Funny thing, no one ever called to authorize that repair but they did it anyway. We picked up vehicle and invoice for repair. The PN for the part was annotated on the invoice. A little research and with the help of some friends at local auto parts store I learned the part they replaced sells for $125 but we were charged $495 for the exact same part. Looked into some of the regulations regarding auto repair in CA and learned businesses were not allowed to make repairs without authorization. With this info I returned to the business and asked why they did the repairs without getting authorization. I was told they did get authorization at 2PM from my wife. What these guys fail to realize is that phones these days have call logs and we didn’t receive any calls from the business or anyone associated with the business. The only call we received was at 212 and that was to tell us what they did and to tell us the vehicle was ready for pick up and the cost was going to be $650 plus tax. Bunch of back and forth about them not calling. I asked Sergio if he is calling my wife a liar and he responded with yes because we called her and got authorization. When I asked Sergio about the cost of the part he charged me $495 for can be purchased at local auto parts store at $125 his response was “they wanted me to charge $800”. Who is they, this is locally owned business. Tried to make it look like he saved me money… I guess changing ownership can definitely have an affect on credibility and reputation of a business. This business was recommended by someone we trust (and still do). It’s obvious they didn’t know they are under new ownership.

I went to help my cousin get his car repaired, as soon as I walked up Sergio Lopez was very short and rude. Rolling his eyes and giving us attitude; I held my tongue at first but I eventually told him “there’s no need to be rude sir, he’s just asking questions and needs to confirm with my uncle” after that I did say “nombre por qué” and Sergio follows up with saying he knows Spanish and I said “ y yo también”
Not sure if he was having a bad day or what but he then told us to leave and that he’s not going to work on our car.
God bless him and goodluck but I will never go there again extremely unprofessional and rude, no customer service skills at all… mike the younger guy was nicer though.

Fixed my issues and I’m back on the road. Love them and it was my first visit, I will be back.

I needed a smog check done. I did not have an appointment but I was in and out within 10-15 minutes

Needed Star smog certificate. This is not the same as standard smog. They took me right in and were done in about 15 minutes. The cost was the same as elsewhere, but not having to wait around made my day. To other reviewer; face mask wearing is business owners choice, not the law. There is no law just advisement. I choose to wear one. I choose to recommend this business.

Dealt with 2 employees this morning not wearing face masks. When I questioned Mike about not complying with the state law in order to protect their clients, he told me if clients don't like it, they can go somewhere else.