Volkswagen of Palm Springs, Cathedral City CA

We bought a non dealer used car following a fantastic pitch by Stephen Lilly. It was late July on a very hot evening having just had one car totaled, the other in the garage and using a rental car. We were in a very irritable state but Stephen (bless him) was very empathetic, he had made an excellent preparation of the car prior to our arrival. You could see the seriousness with which he took the sales pitch and we loved the car and more importantly got sold on Stephen. We had issues with the closing regarding the No of keys available with the car and were going to pull out. Stephen rallied all effort getting Bryan (Manager?) to support the pitch and when Bryan asked if the keys matter will be a deal breaker, I said an emphatic YES and was ready to walk away that night around 11.00pm. They then said the finance lady would do a deal for us to get the keys. This was a gentleman’s deal and didn’t think it was necessary to have it written up also having taken the character, effort and disposition of Stephen into account believing that all will be well with getting the duplicate keys. Surprise! Surprise! Surprise! When it came to redeeming the promise, Stephen was up for it making arrangements as should be expected of a good salesman taking care of his client. However, Bryan acted totally and contrary to the spirit of the deal not acknowledging that the sales would have fallen through and that he had to come out and agree the deal because the key matter was a deal breaker. Long story cut short, the matter was tactfully and graciously resolved by the new GM (Christina Ricardo). I thought the days of lying car salesmen are over but Bryan proved me wrong and I’m very disappointed that he would not standup for the truths of deals agreed and the honor of it. Sacrificing that on a base of just thinking of the money made from sales and not the relationship being built in the process. I’m not one for writing detailed reviews but I felt so irate about the way my time way I was treated and my time wasted that I had to follow through with this matter out of principle that people should have integrity to stand up to and honor words of agreement. I truly appreciate Stephen for his ethics and compassion to our needs based on agreement and thank Christina for the positive final closure and her promise of improvement in the lackadaisical culture to truth and words of honor in sales. Some deals are agreed off record as maybe necessary from time to time but to make meaningless off record deals knowing you don’t mean it is callous, distasteful and demonstrates lack of integrity to try and deflect such agreements to not being on the due bill. That is my closing remark for Bryan who came off his chair that evening and shook my hands that we got the deal. Happy I eventually got the deal honored but it shouldn’t have been so unduly protracted and in such a careless and lackadaisical way. Again thank you Stephen for your good work and thank you Christina for ensuring that the words of honor hold.

Gabriela, Manny, and Allen are a great service team. The service department tried everything in their power to fulfill and were successful on my most recent service

I have found within the last six months that it is difficult to connect with the Service Dept. For this appointment I called and left messages several times and did not receive a call back. Upon my 3rd or 4th call, fortunately someone answered the phone.

Jennifer was fantastic! Extremely helpful and understanding. Zero pressure from her, unlike other experiences I've had. It is because of her professionalism and understanding, we stuck around and completed our lease. She's amazing! Jazz (sorry not sure if it is the correct spelling), but he was also great to work with!

Gabierla was very friendly and helpful. Prompt service and a nice car wash. You could feel the better atmosphere of this dealership vs.others I have been to. Thank you, Edward

The service department is great but they need more help and possibly training as it comes to the electric vehicles. I know you have added an additional technician recently and I’m sure given time shortages will be filled. And delays will be reduced.

It was very pleasant experience. Jenfier (sales person) was very helpful and stick to her words.

Such a great place. Fast and easy to deal. No much haggle on deal. Pne two three and you are driving your new vehicle. Highly recomedated.

Staff is always friendly and accommodating. I live in San Diego and frequent Palm Springs often. Customer service is way better than my local dealership.

Great experience purchasing a new car with sales associate, Jazz and associates. Utilizing the Palm Springs Volkswagan website for available vehicles was very helpful, providing concise and very accurate information.

Fantastic. Super nice, I came in told them exactly what I wanted, they took care of it, no hassle. Stopped at almost every dealership in the desert and this was by far the absolute best.

Stephen Lilly reached out to me and did his best to accommodate my needs. Made me feel important andnit was so easy working the details with him. He did an outstanding job.

The place was nice and clean. Great atmosphere. The customer service was excellent. I was picking up a purchase that Enterprise had.

Joel was super helpful with letting me knowing when my vehicle arrived at Volkswagen of Palm Springs.

My vehicle experienced front-wheel noises while driving, prompting me to schedule a service appointment for both noise resolution and an oil change. Upon receiving my car, the issue persists, and I have not been provided with an inspection report or details of the repairs conducted. Despite being charged $2,400, my vehicle remains unresolved. I am deeply dissatisfied with this service and intend to file a formal complaint.