Volvo Cars Orange County

What a pleasure it was to buy a car from this establishment. Ted rocks. I was dreading the buying progresses. Volvo Cars OC proved me totally wrong.
And the car is a total delight too. BLIS

I rented one CX60 T8 five months ago. At that time, the salesman asked me to sign a document, saying that there was a preferential policy, which would send me a charging card of $500, but I haven't received it until now, and it's almost five months！

Shabbir did our process of leasing very smooth and he gave us all the information about the car.he is very patient and helpful, cleared all our doubts and made whole process of leasing perfect.thankyou

I honestly believe all of the bad reviews about this place. About nine years ago I stopped by the dealership to purchase an S60. I was told by the sales rep, Leann, that they had no basic models available. She then showed me around the lot and got me to fall in love with an S60 that had a moonroof and other extras. I test drove the car and then went home and negotiated a price with her via email. When I called her the next day, thinking I was going to drive down there and settle paperwork and down payment etc, she told me that she was with a customer and would call me back. A couple of hours later, she called me back and the first thing she asked for was my personal information to do a credit check. As soon as she ran my credit and told me it was fine, she then proceeded to tell me that someone sold the car I spent hours the day before negotiating with her, "last night". No warning from her when I left the day before or during negotiating that the car was still up for grabs. Then she told me how she can get another one delivered but that it would be driven down from another dealership somewhere in a whole other County. When I then told her that I am trying to buy a new car and that would now make the car a demo or used car, she basically told me big deal and treated me like I was whining over nothing. Big snake in the grass! When she called me back, she knew the car was already sold the night before, yet tricked me into giving her my information so she could do a credit check and ding my credit. Of course after that, I ended the call and definitely did not buy a car from her or that dealership, and in fact, thanks to her big mouth on the lot the day before, letting on that Power Volvo down in south county was the only dealership that will not work with them, I immediately called them and bought from the fleet manager. Still driving my S60 and love it.

Great experience. The single most honest, straightforward, no nonsense car buying experience. Isse, the sales associate, was great. Highly recommend!

Walked up and looked at the car in the front next to the water display, and no one came out to greet us, see us, or ask us if we needed help. So we left.

Excellent parts and service department. I don't really like the receptionist and most of the sales team judges you on how you look. When I purchased my last Volvo I did have one sales person come right up to me and made me feel welcome even though I was not dressed nice. He didn't care how I was dressed, so I bought a car from him.

Car was 3 months out of warranty and still 10k miles under when a belt tensioner snapped precipitating further damage. This dealership, which had been servicing the car and previously claimed the belts were in good condition, said there was a manufacturer defect, but did not offer any concessions on repairs and made a trade-in offer 50% less than other providers. Salesperson said "it's only money. "

I called to ask if they could make me a key for a Volvo, and they hung up before I finished asking my question. Then I posted the previous review. Within a few minutes, the manager called me back to make it right. He hooked me up with Frank in Parts who treated me well and solved my problem. Good save; good service.

We went in to buy my lease and ended up upgrading to a new XC90 T8 hybrid. Loved our sales person Shabbir Safri he made the process easy. Shabbi was so professional working with us and most importantly with our budget. He explained in detail all the upgrades that made us fall in love more with this vehicle.

Yikes. Better be careful of these guys. They only offered me $11000.00 for my mint condition 88 560 SL Mercedes where 3 other dealerships offered me $19,000-20,000. I would highly recommend ANY other dealership. Russell Westbrook Hyundai made me a great deal and I’m very pleased with my trade in. Ask to talk with there used car manager Joe. Good guy.

Every time I have been there, the repairs are completed and I have to go to the teller to pay and/or get my receipts. After that, I am (the customer) left hanging - who is getting my car? Where I am supposed to go to get it? How long is it going to take? Each time, I have been left wandering around in the service area. Eventually, someone asked if they could help me - and then they go find someone to find my car. This is not a snappy or professional approach and is so obvious that it is problem. Customers do not go to the dealer to spend some time hanging out; the car return should be efficient and quick - it is not.

I recently leased a new car with Volvo Cars Orange County. I couldn't have asked for a smoother experience. The salesperson Shabbir Safri was straight forward in our dealings, knew the car inside out, and personally delivered the vehicle to my home. I recommend working with him if you're considering a new vehicle at Volvo.

They did a seat belt replacement, oil change, tire rotation, and diagnosis of a problem very quickly. After the service my car was very clean too. Thank you so much for the great job!

EDIT 01-112021
The rot starts at the top - got a reply from Volvo N. America (Michael Cottone, Head of Volvo Western Region) - about my "compliant". Unbelievable - "Volvo Consumer Relations Center" can't spell & their dealerships won't sell me a car.

At least at a "we'll finance anybody" stealership, they actually try to get you to leave the lot with a vehicle.

Not Volvo Cars of Orange County.
Made an appointment to see a hybrid.told they might not have one in stock. No problem. We'll check out the petrol cars to see which trim level we like.
Just as the salesman is about to pick up the keys, he's mysteriously called inside. 30 seconds later he passes us off to a different salesman & we have to go through the whole routine again. He's hard to understand & impatient, then disappears inside leaving us not knowing if he's checking what stock they have, or picking up the keys to the 2 cars 20 feet in front of us.
Did he even know our names?

It was very quiet as we stood aimlessly in the lifeless lot.
2 minutes later we're still waiting, so we ambled slowly to our car parked immediately in front of the showroom window.
No one inside or out. Not staff, not customers.

Got slowly in the car expecting someone to try to sell us a car at a car dealership. Nope.
Didn't get a text or call either.

Owned 5 Volvos. Not getting another.even if you change your name to Polestar.

If you want to spend $20k less on a competitive vehicle & be treated as a valued client, try Toyota.

Everyone at this dealership is so nice! Javier was super attentive and made the experience really great. Choosing and leasing my new XC40 couldn't have been smoother. Highly recommend this dealership. Ask for Javier!

Finally I have some good things to say about Service Department.

This review is meant to recognize professionalism and helpfulness of Thavery - the new advisor. Talking repair specifics has never felt easier before, she knows the subject really well. Now I don't feel reluctant bringing my car to the official dealership for maintenance and repair. Thank you!

Not going to list every advisor whom I had pleasure dealing with, but Ben also gets a shout out. He was the one who invited me into the Volvo family by servicing my car the first time.

I am a current volvo owner and was in a process of leasing another volvo. With the pandemic and all, my husband and I were utilizing the services of a broker to search for cars we wanted. This dealer had the Volvo we wanted and our broker reached out and secured a deal for us on Saturday. An appointment was made for the car to be delivered to our house on Monday. Come Sunday, our broker called us and told us that the sales manager from the dealer had pulled the deal and advised that the sale cannot go through at the price that was already negotiated and agreed upon. The deal was made with another sales representative and the manager did not want to honor it. Our broker was very apologetic but we know it was not his fault and was out of his hands. The sales manager wanted more money for the car. Very disappointed and shocked, we decided NOT to get Volvo altogether. Such a disappointing experience.

I generally like this shop but this most recent visit my car was there for 10 days and when I picked it up, the problem I took it for had not been fixed. Few things are more frustrating than having to return for the same problem. My car is there now. I'll post again with the outcome.

Good, honest service and sales. Always have a good experience here and never feel like I'm being pushed into a sale or upsold.