Vons, Carlsbad CA

Unfriendly people running the store. Nobody smiles or greets the customers. One front end supervisor or manager walked right past me with an apathetic face. I put on my work face when I go to work. I know what's expected of me. My public persona reflects on my employer. These are adults my age and older, not teenagers, no excuses.

Great "on time" prep. The service is pretty good. The only thing I do idn't appreciate being chastised by the store clerk because she couldn't speak good English and didn't understand that grey and silver were the same car color. She also ranted about my telephone number in the app. After I showed her my telephone number was correct, she said she was looking at a different customer.

Just could have easily handed me the groceries and said "Thank you".

Great Vons. Close to my work. The food in the deli is always good. The market is large and they have a decent selection of different food items. There is a pharmacy and a Starbucks coffee shop as well. Their chicken noodle soup is one of the best chicken noodle soup recipes I've ever eaten. I hope they bring it back. The staff are friendly and self checkout makes it line free for the most part. They have everything you would need in the customer service section. There is an electric key cutter & lots of other items like batteries, gift cards, etc. Good spot.

We went there to buy turkeys, which my mom thought were on sale for everyone who had a Vons card, not only people who had the Vons app got sales price on only one turkey. Luckily there was a young lady behind us that let us use her app to get the turkey cheaper.

Tana was very professional and kind. We will be coming back often due to the great service. Thank you for hiring nice employees.

I just wish people smiled more and great you, it's a hit and miss. But I am old school. And believe while standing you should at least learned to do the slight smile and keep it there. Nothing worst than seeing someone who does nit look happy being at work and then when they do have to engage with you they don't really smile and seem happy. Fake it. A point of contact is important.

Charlotte,

I understand you were having a personal conversation with another employee while I stood there waiting for you to begin scanning my items at the register (no greeting by the way, not too big a deal). However, if you have a line, and the customer is ready to be helped, save personal conversations for later. Furthermore, you asked me if I had any other items at %50 off (since you weren’t paying attention to what you were scanning) so I didn’t understand your question at first which made you seem flustered.

Kudos to you, you at least said have a good day (not sure if it was sarcasm though).

Work on your customer service skills please and thanx in advance.

Great place to get food and other items. Nice staffs and prices. Also has Starbucks in the store.

A very nice and solid supermarket. The prices here are not as good as their competitors but it’s convenient and the staff is always pleasant.

This is all meat case supposed to look seafood case perfect in perfect in choice conditions anyway you need to come and get some of this good food here at Von's and have a great dinner

It's OK. I like that they actually try to only let dogs in for people with special needs instead of just letting any bored housewife bring their dog into a freaking food establishment. This isn't Petco people! I like the staff here a lot, seafood department is next to nothing, produce section is OK, and flowers are decently fresh.

Came to grab a few drinks, sadly Sonya one of the cashiers & she was being completely rude for no reason. Tried snatching my id then after she bagged the drinks and then she threw the bag counter I didnt say anything but after I told her I didn’t need a receipt she still asked if she should throw it in the trash, then mumbled something…. After all that i still tried not to react because i was having a good day but I decided to ask for the manager and it seemed I wasn’t the only one that has made a complaint about her attitude and actions! Two other employees said she has a bad attitude, she definitely should not be working as a customer service, id call her names but it wouldn’t do it justice of how much of a garbage person she other than that hopefully they get rid of that rotten apple!
If you’re having a bad day etc take a break or call off, dont treat people that way.

Ps we love vons but sonya gots to go

I recently moved out of the area to vista. And I MISS MY VONS! It’s not that there aren’t others (while being not the caliber of this one), but seriously the best people are in this location.
I still go out of my way to shop here. And will continue to do so.
&
As always,
Your Stater pal,
N

I had a terrible experience at this Vons store. Manager was profoundly rude and I even thought something wrong with her. I went back to the store to ask about the item purchased. The item was one of the deals on this week but was not on their website for some reasons so I couldn't clip a digital coupon. I was going to return it if I didn't get the deal, however, a super helpful casher, Nick, tried to solve problem with the item so I decided to wait for a little longer.
He had to call the store manager to do final process to solve the problem. When Nick explained the problem to her, she first negatively said the deal was from last week so that was why I couldn't get the deal, which was wrong. As soon as she realized that the deal was from this week, she changed her mind and started accusing me that I didn't have the app. I have been using the digital coupons from the von's for at leaset 8 years.so I have account with them. As a matter of fact, I had some other items on my list I just added through the vons website on this week. Anyway, because I was hurry I told her to not worry about it just I wanted to return it. And I couldn't believe what she said. She said she was not worry but wanted to help me. Then why was she giving me a hard time to make me feel so miserable instead of helping me? That was not the first time this manager was giving a hard time to a customer. When I see her as I enter to this Vons, I feel horrible, and hope I don't have to deal with her. I really hope this company talks or re-trains her. She doesn't act like a manager there.

I very much like this large Vons store. It offers about every product one could want and is also upscale, well maintained, and clean.

Cashier/manager was very patient and polite as he looked up the coupon and manually gave the discount