Vons, Big Bear Lake CA

I want to thank the Bakery Team for making our wedding cake, everyone was impressed and kept asking where we had our cake done because it was so good. The bakery said the cake was a little late, and they threw in some extra cupcakes but everything went on schedule! Thank you so much for making our cake - it was what I always wanted - I HIGHLY suggest Vons for your Wedding cake, and the coconut was delicious!

I thought being up by a lake would mean higher prices, but that’s not the case. This Vons was well stocked for all of your needs at priced fairly

Next time you’re in Big Bear be sure to stop by Starbucks in Vons and say “Hello” to Felisha, Kellie, and Rhonda. These Ladies bring back the true joy of customer service. Everyday I left with a smile. My Gurl Felisha works her butt off all the while staying calm and makes every drink “Superb” Thank You! You made my week. Sincerely, Iced Shaken Expresso, 5 shots, made with Sweet cream, Carmel cup

First time coming to Big Bear. So excited to get here after a long drive, stopped in for a few things. 2 of the rudest cashiers I’ve ever encountered. Totally killed our good mood & excitement.

Only one of 2 grocery stores in town.it's clean and stocked.the prices are a bit higher then down the hill but they are only one of 2 grocery stores in Big Bear.

The only good thing about this Vons is the fireplace, & Sushi… otherwise as far as store associates go their not friendly at all.they used to have fantastic employees who actually cared for their customers back in 2015 but you know VONS can never keep good employees it’s sad …

They rob people visiting. 20 dollars for a 24 pack of cheap water. Not enough people to handle the weekend influx. We went to cvs up the street. It was empty but had what we needed and had it cheaper.

Don’t come here if you’re in a hurry.lines are too long.they only have like 3 registers open when they have about 16 other employees there… go to StATERS across the street they quick & usually have more than 6 registers open so you’re inN OUt in no time plus they’re variety in products is a lot better than Vons.since I’ve made the switch I’ve been a lot happier

The gentleman that helped me out at self check out thank you very much.also I goofed and went in to express lane during rush hour on a friday night but the woman checker was very sweet about it.sorry and thank you.

1 Pro 1 Con
Don't deal with Richard the 53 year old cashier if your English has a heavy accent.
Here's the story. I took a Japanese Pro Snowboarder who was invited to Bear Mountain for snowboarding. We arrived at the Vons establishment. We had a question about certain Asian type of items. We asked Jason who was working extremely hard and was very busy restocking the produce in the produce section. Jason went above and beyond trying to accommodate even found similar things that would might work since Vons didn't have what she was looking for. Jason 5 STAR customer service.

Now time to talk about leaving Vons. We got Richard a (1 star experience). We showed up with one guy already almost done and we stood there very patient how he was explaining how he graduated in 1988 the same year as his friend who earned a 1 star. How his friend lives in Florida and is retired. How his friend is 53 "cause he's the same age hahaha" that's how I know he is 53. How his friend is in great shape for his age. Very friendly. It's fine didn't bother us. It bothered me when he said rudely I don't understand her. I said she is counting out the 46 cents in change. Keep in mind I just sat there for 3-5 minutes waiting for him to finish his conversation and we had 4 items and we're paying after 30 seconds of being rung up. She was getting the 6 cents in pennies and he rudely starts grabbing the change to 46. Not the way she wanted it. Keep in mind I always greet people by their name if they have a name tag. When I leave if I know their name I say thanks and their name. So even when this gentleman Richard was being very rude. I said politely thanks Richard and no response. Either he is racist against people that don't speak English the way we do which has to be cause he was very kind to the latin kids behind us who spoke with no accent. I will be calling to make a complaint as well. I've never done that in my life. So I shall see

Went to the butcher and he was super helpful and kind. Cracking jokes and all! Which is great to have when your working with customers. He seemed to know his cuts of meats. He was a older Caucasian male, hope he gets the recognition at work for him being super helpful!

Very bad service, I asked for cold brew coffe without ice, they gave me half a cup of cold brew coffe, saying if it's without ice, then we give half a cup, I've always wanted it from other starbucks, they gave me a whole cup. I am disappointed.