Walgreens, San Bernardino CA

If I could give them a zero I would. Was in the ER and they sent my prescription at 2 am to this “24 hrs” Walgreens. I was told my medication was ready at 9: 30 am (need it due to being asthmatic and now having bronchitis) went at 10 am. Still had me wait for over 30 mins for a prescription that was “ready”.
When I told them I at least needed my inhaler I was ignored completely.

While waiting in line for my medication Eyewitnesses the bathroom being denied to an elderly woman and a disabled gentleman we have been waiting more than 30 minutes in line I think it’s unfair that they won’t open the bathroom up to elderly’s and disabled people.

Ordered my solution from my procedure weeks ago called today to go pick it up they told me they still don't have any stock tell me that they're busy and they can't help me and then they hanged up on me great customer service I really appreciate this place and that's me being hysterical hahaha this place sucks they shouldn't have a pharmacy. They should close the pharmacy down and just leave the store open

The pharmacy is never open the hours is says. It says 24 hours but it is not. They should change it if it’s not 24 hours anymore. Hard to get your medication here.

Terrible service, really very rude, they take forever and then they tell you to wait another hour

Worst pharmacy ever.don’t even bother coming to this location.i’ve been waiting for my daughters medicine for the longest.they just answered the phone rn & put me right back on hold.i hung up & called again & they did the same thing.whoever is working right now needs a disciplinary action. 9/15/23 5: 00 PM.

This is the absolute WORST pharmacy! Avoid it all cost. Pharmacist are rude and unwilling to help. No one should come here

Im not the kind of person to leave a review because tbh ive never really cared that much but today I actually thought this Walgreens was going to actually do what they said they would and hold a 2hour window for a prescription i need for sleep and work the next day. Went in at 9 they said it will be an hour or and I need to call them and check on it instead of them calling me when itIPs done, well I call back 2 hours later and they say it will be another hour wait maybe who knows. Its only a human your dealing with that has to work next day at 4am but hey thats my fault for actually believing this store and people working here cared like used to but thats just the way it is now and soon this store like many others will be gone. I definitely understand why it has a 1 star review and why there were people stealing and laughing with people in there now.

The drive thru pharmacy takes forever, nor do they b curtious and tell us to hold on they will b rite wit us

Very Unprofessional, I got referred from An ER physician to this 24hrs Walgreens, i drove with a sick child all the way here at 1 in the morning just to find out that the lady couldn't make my childs medicine cuses she was taking more than 1hr brake, when I needed to be at work at 6 in the morning, so my child needed to wait for her medicine till the morning and had to go to work hrs late, just cuse the Unprofessionalism of an unconsidered worker. I hate when people is very unprofessional on their Job. I wish I could fired thatrude lady.

Worst pharmacy I have ever been too! I did consult with Sesame Care for Covid. I needed paxlovid. I am very sick. They refused to give me paxlovid as ordered. I’m an NP and this pharmacist would rather you dead with Covid than to give you a prescribed Covid medication covered by the Government! She needs her license pulled!

Really poor customer service every time and the pharmacy is really rude holding a conversation instead of helping the people in line

The WORSE customer service ever waited 12hrs to get my prescription and was on hold for over 45min just to speak to the pharmacist who never picked up! Will never use this 24hr pharmacy again, that’s why there reviews are so low! Service speaks for itself

Extremely unprofessional staff at the entrance. I'd use the word not humane - to a mother and young child asking for info at the store. I don't recomend this place if you ever need to find an item around. Avoid interacting for your own peace of mind.

I was at this location last Saturday (Feb4th, around 4 to 5 pm) I had to help an older lady to translate her spanish as she was having trouble communicating with the clerk

as I was helping her, the other lady in charge (she had to be the one in charge because there only two of them attending, she was wearing a white coat, long curly hair, looks arab) for some reason was having a bad day and out of nowhere started yelling “if you only speak spanish please don’t hold up the line, we don’t speak it! ” in a very rude and disrespectful way

Back in Nov last year was the first time I had to deal with this woman myself, same bad attitude, and very rude, handling people’s orders as if we weren’t paying for it

To whoever is in charge of this location:

please send this lady to anger management and teach her some manners, call her out on this and show her my review; I really hope I don’t run into her again with my prescription, next time I won’t be as calmed and polite

I have been going to this Walgreens since 2014. They were good during that time. Now, it’s one of the worst places I’ve been too when it comes to overall service. Not just this partially location but corporate too.

1. The long line is never ending and the excuse is always due to staffing issues. They are slow when refilling prescriptions even after my doctor sends it over. I e called corporate a few times and was told that they weren’t CVS when it came to their customer service. I told them treat their is much better.

2. Again, terrible customer service and incompetent when it comes to asking questions.

3. Trying to call them is literally impossible. I’m on the line for at least 45 minutes and they pick up, hear noises and then put me on hold. This happens at least 5-7 times. One time, I even tried to do a 3 way with my insurance and them and they don’t wonder why they don’t answer the phone. My doctor even tired a few times and was utterly shocked at how they run things.

I plan on changing my pharmacy but I haven’t figured out where yet.

It has a terrible service in the pharmacy, the wait to leave a prescription or pick up a medicine can be an hour in line. Before, it was my favorite pharmacy because of the good service it had, but now it is terrible, I cannot give any stars. I hope this situation improves in the future.

Literally the worst pharmacy I’ve ever been to. The line is way too long. Nonsense of urgency. It’s really crazy how long they take per person. Do not sent your prescription here. Who ever runs this should definitely consider a different job. Any competent manager could see this pharmacy needs restructuring.

Terrible service, the people at the pharmacy seem to not know their job, they don't want to give you your prescription and you wait up to 2 hours. I recommend you order your prescriptions at another pharmacy definitely.