Walgreens, Modesto CA

The pharmacy at this store has been a hot mess for the last couple of years.poor communication, emails every other day saying they are processing the rx you just picked up, meds aren't ready when they say it is. Pharmacy is closed at odd times.you have to wait forever on the phone and then you get disconnected. I have run out of my meds for days while waiting for them to renew. I have talked to managers, even corporate. Lots of excuses! BAD HEALTHCARE! Try to fill out the online complaint form and you get the store website! INSANE!

The customer service in the pharmacy is absolutely terrible. Not only are they incredibly slow, they have been rude every time I’ve come in. I will be switching pharmacies, and I really don’t recommend coming here.

24 hours? Yeah right i walked up to the door and this lady closed the door on me and said they’re closed

My Insurance RX is provided by Walgreens. As I have disability issues, it's helpful to use the Drive-In Window and Home Delivery.
With that said, in Attempting to use the Walgreen App, for my pharmaceutical and mail request, it often doesn't coordinate that information with the Local Walgreens.
Needing me to follow-up myself. Sometimes several times.
I am fully aware of the demands of the pharmacy staff to coordinate the public demands that come from in-store customer, Drive up Customer, and App requests/phone. But it is up to the Corporation and Management of Walgreens to hire and train their staff to meet the growing demands of the pharmacy department.
As Walgreens partners with Senior RX coverages we are an essential part of their customer base.
And should not be under served or comprised.
I like Walgreens. I want them to have continued Success and partnership with Seniors pharmaceutical needs.
But I also want them to strive and train more for reliable and exceptional services to their customers.

Terrible service Bad customer service They tell you that it will be ready in 30 minutes and it's not ready I already have 4: 30 waiting for the medicine and it's for the heart The person in front of the counter is called Lupita Arrogant attitude She thinks she's the owner and she's just the Employee The worst thing about modest is this pharmacy, there is no seriousness, I have been waiting for this medicine for 3 more hours, the doctor had ordered it, he did not recommend this place, and it is literally dirty

This is the worst pharmacy chain! I just had surgery and they said they were out of pain medication and could not transfer my prescription to another pharmacy. I have been without my medication for over a week and called today to see if they got my pain med in stock and they said that they cannot tell me that by law, like what does that mean? I need help and will be filing a formal complaint with CA Pharmacy Board of Medicine against this location! Don't trust them to have medication or care about health and well being

Prescription in processing for two days is unacceptable, and they are rude about it because they know they are in control.

It’s 2: 10 and they haven’t open after lunch. Aren’t they supposed to open at 2: 00pm? Bad customer service. Unprofessional service.

They're very bad with their service.they're always late with the medicine always is not ready