Walmart Auto Care Centers

I guessed I was lucky because one of the staff greeted me when I just pull into the area. He told me there would be a 2 hours wait since it's a busy Sunday morning. I was okay with that so after 5 minutes, another guy came to help me check in. After obtaining some basic information, the staff asked me to give him the key and I was good to go. Sounds fast, right? But he didn't even ask me what kind of battery I would like to change (there were 2 kinds, a 2-year warranty & a 3-year warranty). He didn't even suggest any other options (like anti-corrosion treatment). Luckily, I knew what I needed so there's no problem. It actually only took an hour to complete the service so I was first very pleased with that. However, by the time of payment. They put in a $12 core charge. This should be waived if you let them took the old battery. Even though they took the charge off eventually, but it seems like they weren't aware of what they were doing. I was a little disappointed at the customer service but Walmart's price is decent, what more do you expect?

I was told it would take approximately 40 to 50 shopping for about an hour and 10 minutes I did not receive a text saying my car was ready because they forgot about my car my car was still parked in the same exact spot they apologized to me and told me I had to continue to wait for another car to get this place sucks not only was I standing in line or it's at to line up at no one was there to attend me the cashier that my car had been here for over an hour apologize they didn't offer discount or anything so therefore I got in my car and I left you're getting your car done at Walmart in Pico Rivera

Been waiting for over that 20 minutes outside to check in for oil change and no one was there!

The car service took longer than advertised, the wait is under the sun to be able to register your car, apart from the fact that it takes a long time and they broke a cover on my tire.and so far they have not replaced it with another one nor did they say sorry …

The car service took longer than advertised, the wait is under the sun to be able to register your car, apart from the fact that it takes a long time and they broke a cover on my tire.and so far they have not replaced it with another one nor did they say sorry.

Says they close at 7: 00 but stop taking walk-ins at 5: 00 so I asked for a 5: 30 appointment the next day and they said they only do walk ins. False advertising just say you close at 5: 00

Terrible customer service, waited quite a bit for someone to finally come to the register area as others were showing up and making a line and also wondering why nobody was helping at the front desk/register. Other than that I was just there to buy a battery so nothing serious.

I give them 5 stars because I purchased 4 new tires online for my car to be delivered to the store then i had a choice to make an appointment to get them installed which i did. Ordered tires on agust 1st and by august 4th got a notification that they were ready to be picked up and installed. However, i wasnt able to go in until yesterday august 8 for an 11am appointment. I arrived and parked in one of the “tire” sections and got off and asked one of the guys that i had an appointment for tire installs and where would i sign in and he said to wait by my car which i did. After a few mins another associate came out and took my info and checked me in and took my keys and said that my car would be ready in about an hour or so. In the meantime i did some shopping with my mom and as we weee checking out at Walmart I recieved a text that my car was ready. Literally took an hour. We head over the the auto care department and I pay the install fees and then i was on my way with 4 new tires on my car. Great experience overall 2 thumps up guys thank you!

I had such a great experience! Even though the wait was 2 hours. The greeter was super nice and the team was really busy trying to get everyone's car serviced as fast as possible. Plus the waiting area was super clean. And I feel as though they put in new leather couches. Hey we suggest 10 out of 10.

They lied about my tires being there on a certain date. And then they sold my tires and installed them on some strangers car the day after.
I’ve been calling them to see why and nobody ever answers.
So most likely will call corporate and let them know.

In general I think all Walmarts are understaffed that’s why there’s so many complaints sent to regards to the service. However today I was able to get my car service by Carlos Ernesto and Michael they were able to get the job done pretty fast got there at six was done at 6: 40 however it took me 30 minutes to be able to pay because there was only one cashier and there was a lot of customers in the line for service not to mention that most of this guys are off and steel trying to help the customers. Walmart will benefit from an online appointment option and online payment as well.

GLENN in the auto tire center was very helpfull and on the run to get you going as soon as you park.

They didn’t put my spare back correctly and they missed a leak. Plus the wait was super long for one tire.

Your worst option. Phone service is nonexistent and every service they provide is done by others in the area for less.

The Manager Felix is 1st class, there was a mistake on my previous oil change. With my bottom cover. I told him about the issue and he didn't blink. He put me priority and fixed right away.