Walmart Vision & Glasses, West Hills CA

Ms Lupe is a rockstar and a gem of a person and must be protected at all cost!

My sister’s prescription glasses broke while visiting from FL and Lupe from the Walmart Eye Department did not only quickly attend to our needs but also fixed it within 15 minutes. We so appreciate her and her exceptional customer service, a very rare thing these days!

The store was closed at 1: 00pm, Thursday
it is not advertised as such, I mean, they do not have staff.

They never answer their phone.
I understand if you're busy, but it takes less than 2 seconds to answer the phone, and let the customer know to hold on.

Instead they choose to Transfer you to another department. That doesn't even know what's going on.

Service was really quick, they were able to fix my glasses and even cleaned them up for me. Definitely would recommend this place to get your glasses fixed.

Amazing experience! I accidentally broke my prescription pair of glasses I had purchased previously from Walmart West Hills. In a panic I headed over to the store and was greeted by Lupe in the Optical Dept. Lupe was super friendly and empathetic. She quickly located a new frame that would fit my lenses and proceeded to secure the lenses in the new frame. And just like that I had working glasses again and could see! Thank you for your exceptional customer service! Hats off to the West Hills Optical Dept, Lupe, and Diane!

They don't answer the phone I've been calling for weeks to see if my prescription is in but no answer they said they would text me when it came in that was over a month ago. They are very nice when you go in and talk to them.

I went to Walmart West Hills with my wife to look for frames and found some that we really liked. Diane was great and helped us the whole way. We came back with our prescriptions and Diane took care of everything for us. She was great! She did all the paper work throught the insurance, and our frames and lenses were covered. I will definitely go back and deal with Diane. Thank you so much. You made our visit very pleasant.

Amazing service and great stuff. Diane Gaitan is extremely knowledgeable and it didn’t take more than 5 min to get exactly what i needed with her help. Appreciate for awesome service.

Diane was friendly and very helpful with a repair. I will return when it's time for new glasses.

I went to Walmart in West Hills vision center for them to see if they would be able to put my lenses from 2 pair of my old glasses into some new frames. Like worked and worked but was unable to pop the lenses out and then she requested the assistance from Diane and them working together for some time were able to get them done. They will never know how much I appreciated their efforts to get this done for me and I'm very grateful to both of them. Thank you ladies you did a outstanding job! I give you two and a sound of applause!

I don’t usually write reviews but I wanted to thank Mayra Lozano for her professionalism and the fast service she provided to get some glasses fixed!

I was at Walmart and Monica was nice enough to twist a screw tighter on my eyeglasses.no charge, and with a bright smile. I find all the folks working at this Walmart great folks. I thank Walmart for having such nice folks who will help you with anything. Things like this happen all the time here.
Monica went above and beyond with just this simple act of service and kindness.

I stopped in to ask if there was any way to repair my broken glasses and Monica was absolutely wonderful! She squeezed me in as they were closing and fixed my glasses and restored my vision:) very kind and humble, she went above and beyond in her customer service. Would recommend to anyone for their glasses needs!

I went to my local Walmart to get my glasses fixed. It was great! A very nice women named Monica helped me free of charge. It was fast and good work that gave me the results I wanted. 10/10 would recommend if you need your glasses fixed my a nice person with a good sense of humour.

After accidentally sleeping on my glasses the arms and the frame got a little out of whack. I brought them into Walmart and talked to Monica. She was very happy to repair them and straighten them and clean them. Great service!

I'm leaving this review on behalf of my mother Nancy. She had a wonderful experience with Monica M. Monica was so sweet and gracious and expertly repaired my mother's sunglasses.

Diane Gaitan very knowledgeable, also a very pleasant and nice person. She helped me from start to finish. I was able to use my insurance. Which was a plus. At this time I'm very happy.

I am not surprised to see so many five star reviews! Monica M.is a rock star! Not only was she patient with me, she helped me choose my reading & progressive glasses. She was very knowledgeable and went over all options with me. I’ve had the pleasure of interacting with many of the employees there, they are ALL top notch professionals. If your thinking about going there, don’t hesitate as you will not be sorry.

I just left there and I just want to say that I had the most wonderful experience with Mayra. There needs to be more employees like Mayra. She is the reason why I wanted to get my glasses there. She's always been very nice compassionate and respectful. She needs a raise. She always makes my family feel welcomed and comfortable. Plus her smile is contagious.

My husband was really happy w the service he received form Optician Diane Gaitan. She was helpful, kind, patient and very knowledgeable. We highly recommend this. Idiom Center.
Thank you!