Warner Center Marriott Woodland Hills

Great experience at this hotel.
Specially due to the helpful staff members in all areas.

The location of this Marriott is great for either business or for a quick weekend getaway

Thank you to Marriot and Valley Cultural Foundation for providing for our stay in order for me to do a better job doing your July 4th Fireworks.

Stayed here for 10 days in summer. The front desk always had iced water. Pool was great. Jacuzzi was clean with fresh towels.
Starbucks on same floor across from front desk.
Rooms were near, had nice breakfast at MClub. But don’t be late, they close at 10 am and we ended up eating in the restaurant a buffet style. They have a hot meal like scrambled eggs, sausages and toasts at MC too. Their coffee machine didn’t work, but if you ask a waitress she will bring it to you from their restaurant. Big selection of yogurts and pastry.
Overall, great service and food. Shopping mall and Village is literally 5 minutes walking distance. Wells Fargo and US bank on same street. We ended up renting a nice apartment in same area, because we loved the area.

Horrific experience. I am extremely surprised to be writing this review as I am a long time Bonvoy member and stay almost exclusively at Marriott hotels. This experience was disturbing and noteworthy. After buying 3 rooms for 3 nights and spending a significant amount of money on room service, valet and bar tab, the manager said he would call the police on my daughter and our family who had a 7up not from their bar on their premises. I was in shock at the attitude and complete disregard for customer service. We asked if we could order dinner from across the street and eat on their common area tables. The answer was an emphatic no. I have had amazing experiences at other Marriott hotels. The manager on site explained to me that this is not a corporate location and so i can expect different (lower) customer service than at a corporate location. Buyer beware, this is NOT a corporate location, they will call the police if you have outside food or beverage in common areas. I had extensive conversation with the on site manager, he was clear and adamant regarding their policy. I will not be staying at this hotel in the future. Included is an image of my wife eating on the floor in our hotel room.

The rooms are appointed in taupe. I had a single room with a king size bed on a high floor. I was visiting family who did not have the space to accommodate me. However, the sprinkler in my room was in a cupboard visible through the closet ceiling. The shower was designed by a man. The controls to the water block the soap gel dispenser. The shower has a wand and a rainbow shower head but no where to prop your leg while you shave it. The outside pool is small. There is an indoor pool with a hot tub in LA. There is a lovely water feature in the patio area. The restaurant was expensive. The hotel contained a Starbucks and could hold a small convention.
The staff is generally helpful but did not understand the concept of foam pillows. (I am allergic to feathers). My room was very clean with vinyl wood floors.

This location is definitely living up to Marriott standards and the front desk staff would always go above and beyond to make you feel special.

So the staff member Ariel racially discriminated me. If you have any type of respect for yourself, please stay far away from this unequal and prejudice hotel.

Worst experience ever! So first off me and my fiancé and daughter were in our room when 2 employees came up and were very disrespectful and rude saying I had noise complaints. I proceeded to tell the staff that they had the wrong room where Ariel who wasn’t the brightest fella thought it was a good idea to threaten me and tell me not to make him come tell us again. He then said I was lying about the noise coming from our room when I literally have been hearing the same issues the entire night. Manager Dennis then told me his employee wasn’t in the wrong because I guess his business is doing just fine with or without my money. God should humble these depressed men, maybe they can take a trip one day and enjoy life instead of being miserable and taking it out on their customers.

Manager Dennis was totally unprofessional! Ownership needs to reconsider who’s running this place. What a disrespectful and rude experience I had dealing with this guy.

Room and check in was great, but we left behind a NEW Don Julio bottle in the box sealed. I called the hotel to asked if I can go back to pick it up and apparently it wasn't found because it was throw away. I could understand if it was open but no, not accepatable. I'm sure they noticed it was still sealed.

The one star review is directly due to the comfort of the mattresses. There is no difference between sleeping on the floor or in the bed. The mattresses are rock solid, they feel slabs of concrete wrapped in plastic sheets/blankets.

I don’t understand this and it’s at every Marriott. I wish my company would stop using Marriott for corporate travel. I have all kinds of points saved up because I would never personally book a room at a Marriott.

One stays at hotels for a single reason: a place to sleep. Which Marriott doesn’t seem to get because everything else at this Marriott is flawless. Staff is great, everything is very clean, fast internet, great water pressure in the shower but all I’ll take away from this hotel is how uncomfortable I was, tossing and turning all night. I will remember how groggy and tired I felt the next day because I could not get any sleep the night before.

And it’s not the just the mattresses that make sleeping almost impossible, it’s also the sheets and blankets. They don’t breath, it’s like sleeping in plastic sandwich bags, you could have the room temperature so low you can see your breath but a couple minutes under these plastic unbreathable sheets and you will be drenched in your own sweat. Which means all night long, it’s a game of on and off with the bedding.

Worst hotel I ever stayed at! The manager needs to learn some manners and respect. Business don’t go far when you argue with customers and don’t put them first.

The worst experience ever. Had to move to another room at 1: 30am because of the loud partying that would not stop on our floor. Hard to understand how that behavior is acceptable. Only reason I gave one star is we were comped for the horrific stay.

At first sight the hotel was clean and the representative that checked me in was informative, to an extent. I was informed of the bar/restaurant hours and what hotel amenities were closed (all except outdoor pool), but I was not informed of the parking rates per day or the $500 deposit that was being charged to my card. After receiving the keys to my room my wife and I went up to find our room, set the AC and then head back down to grab our bags. In the time that we had walked out of our room and headed downstairs to grab our bags the housekeeping decided to enter our room, remove the do not disturb sign and readjust out television and thermostat. When my wife and had arrived back to the room we immediately called the front desk and we were told that housekeeping has not been in our room for hours. Eventually the front desk stated that they did speak with the housekeeper and they stated that they never went back into our room after check in, but they would have the maintenance team look at our door lock to see what cards were swiped. After a few hours the manager called and stated that they spoke with the housekeeper and they said yes that they re-entered the room but only because they forgot a cleaning product, which must have been invisible because nothing extra was in the room. The room had a sliding glass door that had cigarette butts stacked in the corner of the non existent balcony and the walls near the bed looked as if some type of food was thrown against them and attempted to be wiped. The beds were rock hard, the mini fridge was a joke as you are better off leaving any food or drinks outside to get colder. The list is extensive. The only perk of this hotel was the restaurants that were nearby.

Great location, nice and spacious and clean rooms. We stay at Marriott often and were happy with our choice to stay there in October. We got to enjoy the pool too, which was a plus. Booked again to stay with them soon. They have a Starbucks on site with limited hours which was the only issue for me. You do have to pay for parking as its not included. There are resturaunt and bars onsite, but due to covid with restrictions. Very beautiful hotel.

Easily the noisiest hotel I've ever stayed in and the worst night's sleep I've had in months. Everyone on my floor was my loud roommate until 4am and this hotel apparently has parchment paper for walls.

Very much enjoyed our brief stay. A highlight, and an underrated feature of the room was the shower, in both pressure and design.

The worst service at the most expensive price in the area. Front desk personal are barely civil, with a very negative disposition. For the money go across the street to the Hilton equivalent price and warmer service.

Great hotel! Would have got 4 stars but. Very disappointed with the lack of mask enforcement even with "Masks are mandatory" signs everywhere!