Water Heaters Only, Inc, Orange CA

Old water tank/heater leaked back in mid-Aug so called, and Lori assigned Ron G.to our home within a day. Ron was professional, courteous, and did a great job for the price. Area was cleaned up. Completely forgot to give this company a solidly deserved review back then, so here it is. I would recommend this company to my neighbors.

My contractor suggested to use this company service for new water heater which I did and they install a Norritz tankless water heater back in 2020, every thing was good until 3 months ago that the recirculating pump stopped working, I called and set a Saturday appointment, No show, I called no answer, called back week day and set up next Saturday appointment, a tech come and said he needs to order parts, since April 2023 I have scheduled 4 appointment with them and they promised the tech would be there and No show all 4 times and no answer to call, it seems they know my number and don’t answer, last time I called from different number and some one answered and when I asked arrival time he said “I will call you back “and never called and any phone call went to voice mail after.
Finally I gave up and scheduled with a different company hopefully they show up on time.

So my water heater start dripping at the bottom on 3rd July. I tried other service providers. No response! My water valve corroded and I cant shut it off. Two days later, I surfed the web today, give Water Heaters Only, a try. I called their service center gave me an estimated time and price range.
Within one hour Mike show up, take a good look, water valves corroded, strap loose, tank change, ect.and within three hours done.

He done a better than I was hoping.
Professional, on time, quality work. Highly recommended.

Service tech was very nice and worked clean. Tech did not show up until 8pm. Tech ended up replacing water heater, expansion tank and pressure relief valve.
I used this company in 2009 and spent $899 on water heater replacement and install.
Little disappointed in the prices I ended up paying this time. I was quoted $2100 - $2400 on the phone for water heater and expansion tank replacement. Come to find out the price is actually determined by what the tech tells the office. Ended up paying $2785 for the heater and expansion tank. $375 more than phone quote. Price was not negotiable
I had to call back in the morning and schedule a new ticket for the pressure relief valve as it was almost 11pm. This was originally quoted $300 to $400. I ended up paying $575.
I understand that prices can be more due to conditions and how/where equipment is placed. However, everything was located in the garage and was completely unobstructed. I would consider this job as a very friendly install on all the items. The techs work off commission and I’m feeling like I was gouged on the cost of the job. I will probably think twice before recommending or using again.

Michael Ledieff replaced a water heater for my big family quickly and efficiently. He was friendly, didn't smell bad and answered all my questions. Use this guy!

Highly recommended Water Heaters Only, I was able to make an appointment very quickly and they were very friendly and helpful on the phone and the technician Marcus that came out to my house for service was very professsional and friendly as well and seemed to be very knowledgeable with installing my water heater and he even helped me and my father out with negotiating a lower price for the install! I appreciate it tremendously and thank you again!

I just want to say Water Heaters Only, Inc.is amazing! This company truly lives up to the positive ratings by other customers! AND the fact that they're available 24/7 for no extra charge on the weekends, is wonderful! Their 55+ year experience shows! From the initial call to make an appointment, to speaking with the knowledgeable woman who answered the phone (Lori is her name, I think?), to the immediate availability for my water heater replacement, to David P.responding ON TIME and quickly fixing my issue! David clearly knows his craft, was very open to answering all of my questions, and wasn't bothered by my observation of the work being done! I actually have AHS Home Warranty and initially called them. Yeah.didn't even get a call from the assigned company to schedule an appointment after 5 hours. Not only this, the AHS company had RECENT negative ratings of 3 stars and below. Plus that company doesn't work on weekends?

ANYWAY, I can't recommend Water Heaters Only, Inc.enough! I definitely will use them again for either myself or other family members!

Thank you, David!

Needed a leaking Water Heater replaced on a Sunday. Called a spoke with Lori, who was very professional and clear with her explanation of getting a tech out asap and also made sure I checked to see if the tank was still under warranty. Mike L.showed up on time and did an excellent job, with all new water and gas lines and attachments. Worked fast, clean and personable.
I would recommend this company, they are not the cheapest but you get what you pay for! Good quality!

Yet again I called these guys and they came through. Shout out to Matt and Andrew. We had a tough time last week/weekend with places trying to ripp us off and manufacturers telling us to wait a week for parts to be sent out and leave us without hot water until then.
Andrew came out first thing this mornig, really nice lad. Got to work removing the old heater and installed the new one without any fuss. Added a few extra upgrades to the valves and put a pan down to catch any excess water. Got us up and running in no time.
Price was very fair and half of what the Shady Companies were trying to charge us. Would recommend anytime for anyone.

Thank you so much guys! Off to have a much needed HOT shower!