Water Heaters Only, Inc, Sacramento CA

The crew at Water Heaters Only were quick to respond, and super helpful in providing info & options. I called on a weekend and Shaun set me up with a Monday morning appointment & the manufacturer's diagnostic line. Manufacturer recommended I replace multiple parts, but the technician (John) suggested I might not need them. He guided me through some troubleshooting, and I was able to get the heater running again. Saved me hundreds of dollars on parts. Thank you!

Our W/H went offline Friday morning. Confronted with a weekend and not knowing when we would have hot water, we took to some searches to see if we could find help. WHO immediately took the call, said they could get it done over the weekend (we had a standard tank) and quoted over the phone. The tech Matt H was on time and did a great job to make sure we got the right tank for the house and got it all done in three hours (including one trip to the warehouse). While I hope we get a long life from this one, if ever we need another, WHO will be the first phone call!

So I called this place to see about them coming out to fix my water tank. Come to find out from them on the phone that my tank had been recalled. I would have never thought to even look into that. We called the company that made the tank and they sent us new parts for free and told us who to go to and have them installed for free. So water heaters only saved us hundreds of dollars and I will definitely reach out to them for any future needs.

I am submitting this review because John F.was great! Explained the process, all our options, and how to maintain the new water heater. He was careful in our home with the removal and install and a complete professional. Really appreciate great service when bringing someone in our home.