Waterworks Aquatics Carlsbad

Mo (Mourad) is an incredible instructor. He is extremely patient and works so hard to help kids build their confidence. My son was absolutely terrified of the pool, and now Mo has him swimming across. He is hands down the best swim instructor ever and the reason we stuck with Waterworks. It works! We adore Mo!

Richard has helped my son so much in the month he's taken lessons. My son is five and due to Covid and then just life he only began lessons this summer and he started off really uncomfortable in the water. Richard was calm, patient, and firm with his boundaries (my kid LOVES to push boundaries and will walk all over any adult who lets him) and got my son to cooperate from day one. I'm so grateful we signed up with Waterworks this summer and look forward to working with Richard more.

My 6 month old daughter loves coming to swim class. She’s starting to know when she is going to go under the water and she anticipates it by holding her breath and closing her eyes right before her head goes under the water. Richard does a wonderful job with her he is patient, kind and you can tell he loves what he does. He is also very encouraging by praising my daughter when she goes under the water by giving high fives and telling her “yay”. She loves it and smiles and laughs.

CC and Richard are awesome instructors. Our kids LOVE going to swim classes with them, and they are making great progress. Prices are expensive, but these instructors definitely make up for that.

Good facilities with good instructors, but they are booked back to back so your 20 minute class for your child is closer to 15 and rarely starts on time. Gets frustrating with the cost you pay for a private class. This has been a consistent issue over 20 or so classes.

My daughter has been going to parent and me classes since she was 3 months old and loves it! She is now 7 months old and she gets so excited when we get to the facility and she realizes we have a class. She’s still young so she has a long way to go but she has already advanced from the beginner to intermediate level! We have had Ms. Jennifer the whole 4 months of enrollment and my daughter loves her. Ms. Jennifer has given me confidence in teaching my daughter water safety, she makes the classes fun, and has built a great bond with my baby! Highly recommend it to all my friends and anyone interested in trying them out

It is advisable to steer clear of this business. Are they even capable of managing their operations, staff, and coaches effectively while respecting the time and schedule of their customers? Absolutely not. To make matters worse, I have received multiple notifications in a row informing me that my child's private lesson has been canceled (of course, I chose not to have a substitute instructor in the event of cancellation, and I am glad that I did. Otherwise, we would have been on instructor #4 by now!). This demonstrates abysmal management skills. Additionally, I suggest that this business provide a manicure station for their lifeguard so that they can soak their toes and clean their toenails in a designated SPA area instead of the small children's pool area!

The instructors are hit and miss. Instructor turnover is very high.
The last time they paired our level 1 with a level 8. Ok. And forgot to call her name so we lost 10 minutes out of the 20 minutes lesson.
Today the instructor cancelled 1 hour before the meet. So we decide to cancel the rest of our lessons
Do not recommend.

My son has been been rescheduled with four different instructors. I was really excited to get my son into swimming lessons with this company after all the great reviews. I was told he would have the same instructor. He had 2 lessons with one instructor. Then they canceled the following class because they couldn't find a substitute. Then the next few weeks he was scheduled with another instructor because our original instructor was still out. We ended switching our instructor with him and the following week we were told he no longer worked there. We selected a new instructor that was highly recommended from the staff. They said he had just come back to work for them.
Now we just received another email that my son has been rescheduled with someone else. Very disappointing. My son has had no constancy since he's constantly getting a different instructor. The staff that work the phones and counters are great but every time I feel like the problem is resolved, I get a new email saying my son has been rescheduled with a different instructor