Webpass, San Francisco CA

I got a notification of a 17% price hike without any real explanation.
My speeds are not anywhere close as advertised and customer service said there is nothing they could do. If it was due to improvement in performance I would understand the price increase. This is just taking advantage and gauging the customer, right?

I would say 95% stable and good connection speed. That is not great. The annual service fee has been increased $50. It started as $450, now $700. The service was more stable before, and tech support analysis was better before.

Once I figured out the issue was most likely their cable or connection issue by eliminating all other possibilities. But, they insisted that it could be caused by my house network. First they scheduled a service visit in three days! I had to ask them to find best and earliest service somehow. They eventually find time in the next day. Our network was down for almost 24 hours at that time. They figured out it was their cable connection issue as I suspected.

This summer, the connection speed was degraded more often than before. In this last 6 days, the service went down twice. It took more than 5 hours to recover. Because of these experiences, I can't recommend Webpass to my friend any more.

Update - been using for a year. Other than installer left on two wifi channels on one router instead of just the 5G, the internet connection has been fast with minimal outages. Upgrading my score to 4 stars.
Have not tried to reach cust svc since the initial incident - no idea if they are now responding.
So glad I ditched Comcast - Webpass is 10x better than Comcast.
Previous experience below:
Webpass service is out. Zero internet. Zero customer service.
Webpass customer support hold music of death for well over 90 minutes. Avoid.

I just got my internet access installed and the technician, Billy, was very polite and dedicated. I had an issue with the placement and cable lengths related to the router and modem, and Billy gladly went out of his way to help install extra panels and drill holes. The internet speeds has been nothing short of impressive so far, so I definitely recommend Webpass.

I had webpass for year and renewed my subscription with them for another year and paid an upfront amount of $600. Due to Covid-19, my roommate got laid off and had to move back to her own country. This caused me to move out of our 2 bedroom apartment to a studio which does not have webpass. I used only 3 months out of the 12 months I had signed up for. Looks like there is no way to get the refund for rest of the unused service. I was not informed about this when I disconnected my service. I connected with the Billing support and was just given a flat "no" without a way to escalate this. Really shoddy operation specially during these tough times.

My service is down yet again. They daisy chain the network so if one building on your block goes down, so do the rest. Also, their rude technicians aren’t worth the hassle.

I have been using the service for the last 18 months. The last 3 months the service has deteriorated dramatically. Rarely I can see a program live or movie without a few or more problems. If it won’t change soon I will cancel!

Love it, connection is really fast and reliable. I've only seen a few issues with high latency, but service is generally excellent and really fast-. Routinely get connection speeds in excess 100Mbps and you can't beat the price! Would highly recommend Monkey Brains, also feels good not forking over $60 every month to Comcast.

We use Webpass for our small business and highly recommend them. We need reliable and fast internet for large file downloads and uploads and they always deliver. Carlos in Technical Support is amazing, and the whole staff is just great. Thumbs up way up!

Neil was awesome. It took him about 20min to set things up. He was professional and pleasant. Explained everything to me. I'm so pleased to be a Webpass customer. Thank you Neil.

THE WORST! We had this service since April 2019. EVERYDAY the internet is slow and disconnects everyday. DONT GET THE SERVICE!

Webpass' Oakland service has improved in 2019. During 2018, I had a few outages but they added more nodes in Oakland and 5x our speed from 200mbps to 1Gig. I get near gig speeds over ethernet even at peak times.

WOW! EXCELLENT ISP! In Emeryville (East Bay), paying $40/m for 100mbps, but regularly getting 200mbps in speed tests! As a gamer, programmer, and streamer, I couldn't be happier. Plus I got the chance to leave Comcast, hopefully, for good!

Have used Webpass for 2 years now. Excellent service! No hassel, no hidden fees, comes as advertised. Anecdote: I get 750Mbps down and 630Mbps up.
Also super reliable, don't remember an outage over the last 2 years. Light years ahead of Comcast's terrible offerings, where the prices keep going up, plenty of hidden fees, and regular outages.

Eric installed my internet very quickly and was more than willing to come at a later time in the day than originally scheduled because of my crazy work schedule. He was really helpful in recommending a router that gives me very fast speed!

Just moved in and don't even have furniture yet but we have high speed internet! Thanks to Ron who was punctual (he even texted prior to his arrival to introduce himself), friendly and informative. Great answers to our questions and tips for our needs that ended up saving us time and money. Would definitely recommend!

Imagine receiving all the convenience and technological advancements of a big bank with the personal service of your local Credit Union. WebPass internet is extremely fast and reliable. Even more impressive is their customer service. Setting up an appointment is a breeze. The technicians are on time, extremely friendly, and knowledge. If you call during business hours an actual person answers in no time. I hope to never have Comcast or AT&T again! Thanks WebPass!

I do not use his company have to when I got in the internet from them and after I decided to cancel after a few months because the lines were very bad the technician ripped out all my wires from home phone line.it cost me a lot of time and money to repair

Webpass is AMAZING! The service is fast and I love that I always have full wifi signal on my phone! Installation is quick and easy and the guys are super friendly!

Thank you Webpass for changing my wifi experience!

Made the move over to Webpass. Since the install was so easy and speed so fast I am giving the service a 5 star rating. Awesome so far. Will re-review if necessary.