Wells Fargo Bank, Eureka CA

The clerks were nice but the line was super long, and every employee busy except the older gray haird worker who just sat discussing world economics with another elder.while watching us all in line waiting for just two clerks. Must be nice to be privileged enough to just watch every one else work hard.

Terrance Ness at the Eureka, CA branch was incredibly professional, consistent, and knowledgeable. He helped me solve a banking issue that I have been struggling to have resolved for a while. Banking can feel very impersonal at times these days, and Terrance has made me feel like a valued customer and given me the personal care that is rare sometimes in the modern business world. Wells Fargo is lucky to have you on their team. Mike the branch manager in Eureka also took the time to speak with me on the phone and help me. Thanks guys

I’ve had my bank account for over six years good standings and everything. Got a notice in the mail stating that they were going to cancel my rent transfer to my landlord after six years for no reason and my rent is due today. Now I can’t go to my local bank and set it up again due to the pandemic. I’m physically disabled and can’t leave my home and I’m also immune compromised. The bank workers are fully aware of my situation. The fact that they can just change things to my bank account without my permission is messed up. I’m definitely changing banks.

Horrible branch and bank. Whoever the gentleman was that opened a checking account for me, failed to communicate the specific details and rules of opening a checking account. When asked specific questions, I was told inaccurate and false answers. From calling customer service and asking them the questions, I learned how dishonest and how much information was left out (that was important to know before becoming an account holder.) Seems like their main goal is to increase the number of money and account holders they have. And not acknowledge customer service or questions. Very disgusted with this branch and overall Wells Fargo itself.

Very friendly and helpful staff, i have disabilities and can barely write because of them, and they were very patient and helpful.they made me feel welcome

I had questions about some service charges on my acct. The manager went back 8 months, and refunded $ 80 to my account. I had only 140$ in income per month, awesome manager, thanks again!

Manager extremely rude with a bit of racism on it. Terrible place.