WellSpace Health Rancho Cordova Community Health Center, Sacramento CA

So when I am able to get seen, the care is great, but the two missing stars are the fact that they don't have any available appointments for a minimum of two months. The next available after this, is another 3 months.

Haven’t made it there yet they have canceled on me twice they called the day before to confirm the appointment then the day after canceled on my vm early the next morning I wonder if the do this to all there new patients? They should get some people in there that know how to run the show and happy to help and maybe just maybe a Doctor that give’s a F%#k

My wife is pregnant and goes here. We have pretty good health plan through my employer and her pcp referred her here.

Overall, the service is okay here but the reason for the two stars is:

1) they have canceled appointments last minute and they did call but never left a voice mail. We witnessed another lady angry about this too and fighting with the nurses. People have to take time off work so if you need to cancel then at least do it a day ahead or leave a voice-mail.

2) the doctor doesn't do much but check her pulse and asks a few questions. That's it. For our first child, we lived in Mexico and paid private doctors throughout her pregnancy and they did thorough checks and bloodwork to make sure mom and baby are okay. Here it seems that they just want to collect the insurance money and bill a 6 minute visit as being 30 to 45 minutes.

I would find a different place if you want better care.

The Doctors are wonderful but the staff answering the phones and dealing with their patients should be retrained or fired, they have no compassion at all. They actually act like they hate their jobs. Terrible

Call had to leave a message for a call back was called back all my all my questions were answered I was referred to one of their other clinics that could see me immediately the receptionist was very helpful

It's impossible to talk to anyone on the phone and when you do talk to someone they just hang up on you. My son has a fractured leg and they couldn't get him in for an appointment for a referral for over a week. I've been waiting on them to contact me for his school excuse for pe for 3 days now. Everytime I call they just tell me they will send another note to the doctor and there's no supervisor to talk to. Do better wellspace health.

If you want to die prematurely, go visit wellspace health. I have been bounced around back and forth trying to get referred to the right doctor for the last year. The referral staff & general organization of this healthcare company is the worst i have ever experienced in my lifetime.they have dragged me through circles over & over and no one seems to have a clue what is going on the other end.

I have a unique set of circumstances in my situation that lead me to be seen at this office for my intake for ob/ gyn services and I was miraculously blessed to have been able to get in to any office as quickly as I did with this location and I honestly had a very good experience with the staff that took care of me I thought I'd be maybe just filling out paperwork infront and give insurance info and that sort of thing but I hI had a much more in-depth experience and I was extremely surprised and I can appreciate all the information taken questions asked the staff was actually really good the front desk were really sweet and the nurse that did my intake was amazing I had absolutely no problem but I was scheduled right after lunch at 1: 00 p.m. Right when they opened up I don't know if that has something to do with it I actually really liked my experience of this location even though it was my first appointment overall I really have high hopes for Mt journey with this location and really can't thank them enough for asking my experience as smooth and easy as they did because I have alot of concerns in mind already with safely making this pregnancy go to term not premature labor delivery as has happened before that ended in the death of my son so any help and kindness is welcome and appreciated truly would give them a chance for prenatal care at least

I think it's a shame when you can't reach your medical provider. To call days, just to told "I've sent a message marked urgent". 2 days later still no cb.

The reviews you see here are absolutely true. This place is terrible. If you can go somewhere else, do it.

This is a place that really cares about thier employees im so glad to have taken a job here!

Waited for my appointment for more an a month and the day of my appointment I received a voicemail that my appointment got canceled. Now scheduled another appointment for August 16 which is in almost 6 weeks. SMH
If you can’t provide services to people why accepting more patients?
Horrible!

I don’t know if this health services in general or what is going on, but I hope you can wait over a month to see your doctor, nothing urgent will ever be taken care of here, it’s pretty sad.

The girls in the front desk are “helpful” if you only want information, if you are to need a service you better be really PATIENT and wait for at least 5 weeks, hopefully you are not feeling super bad.

Does anyone enjoy being "ON HOLD".
Welcome to WellSpace,
THE KING OF HOLD and
REFERRAL LAG!