Wendy's, Santa Rosa CA

Delayed coustomer service. They forgot what I asked for 2 times. I had to drive back in order for them to complete my order. The fries were also lukewarm.

A little intolerant, they serve in a bad way, and they get upset when you ask for something through the window service, it has happened to me several times, in the morning shift and especially on Sundays.

I was there probably a couple weeks ago and because it was short staff they had to close inside but there were still people inside and my five-year-old didn't understand why we had to leave! The girl that was working that night was so apologetic and hopeful when we came back a few days later not to mention grateful that she gave my 5 year old a complimentary Frosty! WHICH SHE WAS NOT OBLIGATED TO PROVIDE! AND I WAS ALREADY A RETURNING CUSTOMER SO IT WASN'T FOR THAT! I think she had just recognized my 5yr old and I, as newer neighborhood regulars, and she GENUINELY FELT HORRIBLE for HAVING to ASK us to leave! ANYWAY, I think this Wendy's has superb help and great food! Frequent as often as possible! They also have a very quick drive thru! As well as nice outdoor seating with umbrellas, which my lil bit and I use constantly! And I know this is gonna sound snooty but they also have more than ONE BATHROOM, and they are VERY CLEAN! AND ROOMY FOR CHANGING KIDS AND WHATNOT! Just saying!

It's Wendy's.it is what it is. Bacon pub burger is awesome.

Update: last 3 times ordered the bacon pub burger and had different stuff every time. Today they forgot the bacon and crispy onions. Called and talked to the manager who said "sorry about that". Guess what, me too.won't be back.

These peoe are Serriously messed up. As the only customer at the counter, I stood there for 7 minuets and no one would even acknowledge me. When I ask if I should go through the drive through to get service, I was informed the person stand behind the cash register had already ended their shift. The manger came over, made things worse a d walked away.
You need a real lead type person in there.

I return here to Santa Rosa after nearly 20 years and I remember being very impressed with the square burgers at Wendy's, MUCH better than "that other" fast food restaurant chain

This is a nice building and is relatively clean. They have several electronic kiosks for self-ordering but, unfortunately, they are very slow and glitchy. The food was pretty good, though the staff messed up on several items on my order.

I won't say anything bad about the food. I'm just very angry because of the bad service that the cashier gave with her name (glory) to be able to take my order, she yelled at me in a very rude way and asked her if I could hang out since it wasn't something nice that he was yelling to take my order when he delivered my food, the window hit me so hard… what a bad service from this person (GLORIA)

The drive thru line was long, so I went inside to order and got my order very fast. The strawberry frosties are a must try! Way better than a soft serve from another fast food place.

Let me start by saying they have the restrooms under tight lock and key, once your able to get into one, you may realize there is no toilet paper or other supplies. With it under lock this is Unacceptable. Then they proceeded to make me wait close to 5 minutes before ordering and I was the only 1 in line. I guess drive through is the priority. Update they also negotiate my food wrong, gsve me a burger and not the chicken sandwich I ordered. 3 screw-up in 1 visit. This team needs training. BAD!

Carry out was difficult for several os us seniors. Food and beverages might be easier to handle if one uses the dine in option.

They always forget my SPICY CHICKEN NUGGETS I ask for them and everytime I go they always have me going inside to replace them.

Atmosphere transient folks all around include ng inside it's important to make sure to keep it clean I am not trying to be rude I mean that only in a ethical business since and I hope y'all help them eat that would also be great

The "Son of Baconator" and Asiago Chicken are always good. But even a single is tasty. Fries are (in my opinion) better than McD! Overall a bit pricey or I'd go more often.

It's the first time I visited this place and I liked their apple pecan salad, fresh and tasty!

Pretty good! Good managers! At night (the only time I really go) there’s usually a manager at the drive thru and they keep the show running! In and out; quick hot food. If you’re making a special order, check your bag before lashing the window and the burgers have been a little underdone a few times hence the missing star. Aside from a couple of hiccups the service is almost always superb! Would recommend

Girst time a bought a breakfast meal, was for my brother in the hospital. He needs to gain weight